Executive Lounge Manager (Pre - Opening) - Hilton Shah Alam Glenmarie

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking an Executive Lounge Manager for its location in Shah Alam, Malaysia. The role involves managing the Executive Lounge, delivering high-quality service, and ensuring guest satisfaction. Ideal candidates will have previous supervisory experience in hotels or the leisure sector, exhibit excellent communication skills, and a passion for guest service. Full-time position with an emphasis on maintaining hospitality standards and managing guest enquiries and complaints.

Qualifications

• Previous supervisory experience in hotel, leisure, or retail.
• Ability to listen and respond to demanding guest needs.
• Calm, efficient, and organized.

Responsibilities

• Manage performance of the Executive Lounge.
• Deliver high-quality service to meet guest expectations.
• Handle enquiries and complaints efficiently.
• Ensure adherence to safety and security regulations.

Skills

Excellent personal presentation

Communication skills

Guest service passion

Organizational skills

Job description

Job Description

Executive Lounge Manager (Pre-Opening) – Hilton Shah Alam Glenmarie (HOT0C702)

Work Locations

Hilton Shah Alam No. 1, Jalan Usahawan U1/8, Seksyen U1, 40250 Shah Alam, Selangor Darul Ehsan, Malaysia

An Executive Lounge Manager is responsible for the satisfaction of executive guests throughout their stay at the hotel by ensuring that enquiries receive responses, advice, and information is delivered when requested.

What will I be doing?

• Manage the performance of the Executive Lounge in the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and VIP expectations.
• Handle enquiries and complaints promptly and efficiently.
• Ensure that all guest supplies and amenities are offered and replenished to the required standards.
• Manage a team that is current with all hotel services as well as VIP requests and special events and that demonstrates a knowledge of external locations, attractions, and landmarks in the vicinity.
• Ensure the team projects a professional manner with an emphasis on hospitality and guest service.
• Ensure the team complies with hotel security, fire regulations and all health and safety legislation.
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager.
• Serve your role and team in an environmentally conscious manner.

What are we looking for?

• Previous supervisory experience in the hotel, leisure or retail sector.
• Calm, efficient and organized.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.Ability to listen and respond to demanding guest needs.

Preferred capabilities and distinctions:

• Previous experience in Executive Lounge Manager in a hotel environment.
• Accountable and resilient.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office