Executive - Information Technology

Eastern & Oriental Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a ServiceDesk and Network Administration professional. The role involves maintaining network infrastructure, providing technical support, and ensuring compliance with IT policies. Candidates should have a Diploma or Bachelor's Degree in IT and relevant certifications like CCNA or ITIL. A minimum of 1 year experience in IT technologies like Windows and VMware is expected. This position offers opportunities for personal development and engagement with the latest IT solutions.

Qualifications

• A minimum of 1 year experience in core IT technologies.
• Hands-on experience with network administration and IT infrastructure.
• Experience in implementing IT projects and compliance with policies.

Responsibilities

• Administer and maintain organization network infrastructure.
• Support and monitor service desk via ticketing system.
• Execute IT Infrastructure projects for performance enhancement.

Skills

Problem solving

Analytical skills

Network performance monitoring

Technical troubleshooting

Education

Diploma or Bachelor’s Degree in Information Technology

Professional Certification (CCNA, ITIL, MCSE, etc.)

Tools

Windows 10/Windows 11

VMWare Virtualization

Microsoft Office 365

Job description

ServiceDesk (PC Support), Server and network administration.

Server & Network Administration

• Administer and maintain organization network infrastructure, including information security & privacy, disaster recovery, network integration, virtualization, mobile infra, web & CMS hosting, IT Security, Risk, Data Backup & Recovery, server administration, data center and patch update at HQ & branch offices
• Ensure appropriate security measures are in place and risk management including executing IT BCP/DRP and manage local DR and remote DR for ensuring continuity in business operation.
• Ensure quality of network infrastructure services and system uptime to reach business support goals with network and server performance reports.
• Monitor server & network performance, security violations and WAN/LAN/WLAN stability. Implement and enforce security and audit requirements.
• Execute and implement IT Infrastructure project for enhancing stability and performance of IT system. Enhance or recommend IT solution as to support business users growth
• Manage data backup implementation and capacity planning for the company IT system.
• Provide second level technical troubleshooting and support IT infra system
• Keep abreast with the latest IT Infrastructure and technology to ensure skill sets is relevant for the business
• Ensure compliance of regulatory requirement, company policies and procedures while adhering to standard operating policies & procedure for IT infrastructure
• Maintain complete documentation in both project implementation and network administration
• Participate in product evaluation, coordinate the arrangement of the POC (proof of concept)
• Involve in maintaining intranet website using SharePoint

ServiceDesk (PC Support)

• Support and monitor service desk via ticketing system to ensure meeting KPI/SLA and high user satisfaction
• Provide daily IT operation support in computer & network support, asset tagging, asset & license inventory control, asset disposal and mobile devices deployment
• Support new office network infra planning and setup
• User coaching, guidance & training
• Coordinate outsourcing services for offsite office IT operation support
• Ensure compliance to regulatory requirements and technology policies and procedures
• Implement IT projects according SOP
• Explore latest feature for IT and related OS like Windows, Mac, iOS (iPad) and Android.
• Kaspersky anti-virus deployment and monitoring for endpoint

QUALIFICATIONS & EXPERIENCE

• Must possess at least Diploma or Bachelor’s Degree in Information Technology related field.
• Professional Certification such as CCNA, ITIL, MCSE, MCTS or MCSA and VCP-Data Center is an added advantage.
• A minimum of 1 year experience which includes implementing and supporting the following core IT technologies: Windows 10/Windows 11, Windows Server, VMWare Virtualization, Active Directory, DNS, DHCP, Firewalls, Veeam, VLANs and VPN.
• Hands on experience with Microsoft office 365 applications
• Strong problem solving and analytical skills