Executive Housekeeper

Mangala Estate Boutique Resort; Kuantan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premium luxury resort in Kuantan is seeking an experienced Executive Housekeeper to lead the housekeeping department. You will be responsible for managing the housekeeping team, upholding quality standards, and ensuring guest satisfaction. The ideal candidate should have over 5 years of experience in a luxury hotel environment, exceptional leadership skills, and proficiency in English and Bahasa Malaysia. This role offers the opportunity to be part of a dedicated team focused on delivering high-quality guest experiences.

Qualifications

• Minimum 5 years of experience in a housekeeping management role within a luxury hotel or resort environment.
• Proven leadership skills with the ability to inspire, motivate, and develop a diverse team.
• Hands-on, proactive approach with excellent problem-solving and decision-making abilities.

Responsibilities

• Lead and manage the entire housekeeping team, ensuring efficient day-to-day operations.
• Establish, implement, and uphold housekeeping SOPs and quality standards.
• Conduct regular inspections to ensure cleanliness meets resort standards.

Skills

Leadership

Problem-solving

Communication in English and Bahasa Malaysia

Attention to detail

Operational knowledge of housekeeping

Tools

Property Management Systems (PMS)

Oracle

Job description

Mangala Estate Boutique Resort – Executive Housekeeper

Mangala Estate Boutique Resort is a 5‑star eco‑luxury retreat that seamlessly blends opulence with nature. Guided by our commitment to sustainability, personalized guest experiences, and meticulous attention to detail, we are seeking a highly motivated and experienced Executive Housekeeper to lead our Housekeeping Department. The ideal candidate is a hands‑on leader with a passion for excellence, capable of delivering an exceptional level of cleanliness and comfort that aligns with our brand standards.

Key Responsibilities

Lead and manage the entire housekeeping team, ensuring efficient and smooth day‑to‑day operations.

Establish, implement, and uphold housekeeping SOPs and quality standards across rooms, villas, public areas, and back‑of‑house.

Develop staff schedules based on occupancy forecasts, ensuring optimal coverage and productivity.

Ensure guest rooms, public spaces, and laundry areas are impeccably maintained at all times.

Team Development

Recruit, train, and mentor housekeeping staff to maintain high performance, morale, and a culture of service excellence.

Conduct regular training on cleaning techniques, chemical safety, equipment usage, and luxury service standards.

Manage team appraisals, feedback sessions, and disciplinary actions in alignment with company policies.

Quality Control & Compliance

Perform regular inspections of guest rooms, public areas, and support spaces to ensure they meet resort standards.

Address cleanliness issues and deficiencies promptly with corrective and preventive action.

Ensure adherence to health and safety regulations, including proper handling and disposal of hazardous materials.

Guest Experience

Respond to guest feedback, complaints, and special requests with professionalism and a commitment to guest satisfaction.

Collaborate with Front Office and other departments to anticipate guest needs and ensure tailored housekeeping services.

Monitor and improve guest satisfaction scores related to cleanliness and room presentation.

Inventory & Budget Management

Oversee inventory management of linens, amenities, cleaning supplies, and equipment.

Forecast housekeeping budget needs and control expenses within approved limits.

Liaise with suppliers for procurement of high‑quality and sustainable cleaning products.

Strategic Improvement

Continuously assess and implement new technologies, processes, and sustainable practices to improve housekeeping efficiency.

Participate in management meetings and contribute to overall operational strategy.

Requirements

Minimum 5 years of experience in a housekeeping management role within a luxury hotel or resort environment.

Proven leadership skills with the ability to inspire, motivate, and develop a diverse team.

Strong operational knowledge of housekeeping procedures, cleaning systems, and safety protocols.

Hands‑on, proactive approach with excellent problem‑solving and decision‑making abilities.

Exceptional attention to detail, organization, and a keen eye for quality and aesthetics.

Excellent communication skills in English and Bahasa Malaysia; additional languages (e.g., Mandarin, French, German) are a plus.

Familiarity with property management systems (PMS), Oracle.

Ability to remain calm and effective under pressure in a fast‑paced, high‑standards environment.