Executive Housekeeper

Sunway Hotels & Resorts; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A five-star hotel in Kuala Lumpur is seeking an experienced Executive Housekeeper to lead housekeeping operations. The successful candidate will manage staff, ensure compliance with hygiene standards, and deliver high-quality guest service. Ideally, candidates should have at least 7 years of experience in the hospitality industry, strong leadership skills, and the ability to communicate effectively in English and Bahasa Malaysia. This full-time position offers competitive salary and opportunities for career development.

Benefits

Competitive salary

Opportunities for career development

Employee wellness programs

Discounts on hotel stays

Qualifications

• Minimum 7 years experience as Executive Housekeeper in hospitality.
• Strong knowledge in housekeeping and laundry operations.
• Excellent leadership and team management capabilities.
• Fluency in English and Bahasa Malaysia is required.

Responsibilities

• Lead and manage housekeeping and laundry operations.
• Ensure compliance with hygiene and health standards.
• Train staff to provide excellent guest satisfaction.
• Manage quality management systems and service delivery.

Skills

Leadership skills

Multitasking

Organizational skills

Problem-solving

Communication skills

Job description

Overview

We are seeking an experienced and dynamic Executive Housekeeper to join our team at Sunway Putra Hotel Kuala Lumpur. This role is responsible for leading and managing all housekeeping and laundry operations to ensure the highest standards of cleanliness, safety, guest satisfaction, and operational efficiency. The Executive Housekeeper plays a key role in maintaining the hotel’s overall look and ensuring compliance with cleanliness, health, hygiene, and hospitality standards. This is a full-time position based in Kuala Lumpur.

What you\'ll be doing

• Oversee the management of every area of the hotel housekeeping operation to ensure it is meticulously cleaned and set as per company standards, with gardens groomed and well kept per monitoring schedules.
• Oversee close cooperation with Engineering operations departments and managers.
• Oversee the exhaustive Preventive Maintenance System and ensure that all qualitative and time-related KPIs are met.
• Oversee all laundry-related operations.
• Ensure all service protocols are trained in and implemented regarding guest valuables and property.
• Ensure all staff are trained to interact promptly with guests in a professional manner (regardless of guest nationality).
• Ensure all departmental training and subsequent matrices are implemented for every member of the Housekeeping staff.
• Safeguard the property, its guests, staff and assets at all times.
• Ensure the highest possible servicing of guests and their facilities by all staff under the housekeeping department, including Laundry, in line with company policy and health and hygiene guidelines.
• Establish systems which monitor the achievement of departmental goals.
• Ensure compliance with business operations and hospitality laws.
• Work with Sales to manage the development of new products and services.
• Develop quality management systems.
• Manage the delivery of high-quality service to guests.
• Plan, direct, control and coordinate the activities of all personnel engaged in the housekeeping division to ensure an efficient and profitable service.
• Ensure high service standards in all areas of responsibility.
• Ensure uniforms, linen, toweling and all relevant operating equipment are controlled and sufficient for hotel needs.
• Schedule routine inspections of all Housekeeping areas with the Assistant Executive Housekeeper and other supervisory personnel.
• Inspect guest and public areas on a regular basis to ensure furnishings, facilities, and equipment are clean and in good repair.
• Manage and implement rotational cleaning and maintenance schedules.

What we\'re looking for

• Minimum 7 years experience as Executive Housekeeper required in the hospitality industry.
• Strong knowledge of housekeeping operations, laundry management, hygiene standards, and preventive maintenance systems.
• Excellent leadership, team management, and staff training capabilities.
• Strong organizational, problem-solving, and multitasking skills.
• Ability to maintain high service standards and ensure guest satisfaction.
• Good communication and coordination skills with internal departments.
• Ability to work under pressure and handle operational challenges effectively.
• Knowledge of hospitality regulations, health and safety standards, and quality control systems.
• Fluency in English and Bahasa Malaysia.

What We Offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and supportive work environment. Our benefits include a competitive salary, opportunities for career development, access to employee wellness programs, and discounts on hotel stays. We also encourage a healthy work-life balance and offer flexible working arrangements where possible.

About Us

Sunway Putra Hotel Kuala Lumpur is a vibrant 5-star hotel located in the heart of the city’s bustling commercial district. As part of the Sunway Group, we are renowned for our commitment to delivering exceptional guest experiences and creating a positive impact on the communities we serve. Join our dynamic team and be a part of our continued success.

Apply now to become our next Executive Housekeeper and contribute to the growth of Sunway Putra Hotel Kuala Lumpur.

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