Executive Housekeeper

Hilton Worldwide, Inc.; George Town; On-site; MYR 45,000 - 60,000; Full time

Job summary

A global hospitality company is seeking an Executive Housekeeper to oversee all housekeeping operations at DoubleTree Penang. The ideal candidate will ensure high standards of cleanliness and hygiene, manage training programs for housekeeping staff, and maintain effective communication across departments. A minimum of 2 years' experience in a similar role is required. Fluency in English is advantageous. This position offers the chance to contribute to exceptional guest experiences in a dynamic work environment.

Qualifications

• At least 2 years of experience as an Assistant Executive Housekeeper.
• Responsive and customer focused.
• Able to drive excellence as well as routine work.
• Good written and verbal skills.
• Fluency in spoken English, advantageous.

Responsibilities

• Oversee all housekeeping and laundry operations.
• Maintain high cleaning standards for guestrooms and public areas.
• Establish training programs for team members.
• Regularly inspect vacant and occupied guestrooms.
• Supervise daily laundry operations and maintain budget control.

Skills

Customer focused

Communication skills

Leadership skills

Attention to details

Adaptability

Interpersonal skills

Job description

Job Description - Executive Housekeeper (HOT0C5K5)

Job Number

Executive Housekeeper HOT0C5K5

Work Locations

DoubleTree Penang Miami Beach Batu Ferringhi 11100

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.

What will I be doing?

• Institute department SOPs and P&P.
• Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
• Extend courteous service to guests.
• Establish training programs, methods and procedures for team members’ development.
• Oversee departmental training programs and revise relevant manuals as necessary.
• Work our balanced working schedules for team members and maintain close payroll control to meet budget.
• Evaluate the performance of assigned team members from time to time.
• Listen to team members’ problems and assist / help to solve them.
• Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
• Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
• Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
• Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc.
• Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions.
• Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
• Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
• Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
• Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget.
• Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
• Adhere to the hotel’s security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

• At least 2 years of experience as an Assistant Executive Housekeeper.
• Responsive and customer focused.
• Able to drive excellence as well as routine work.
• Communicate effectively and clearly.
• Able to adapt work style and ethics appropriately.
• Positively listen to others and consider their concerns.
• Good written and verbal skills.
• Possess strong training, leadership and people management skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and possess an attention to details.
• Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics.
• Fluency in spoken English, advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!