Executive - Guest Xperience Centre

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Genting Highlands is seeking a proactive Guest Experience Ambassador to support the operations of the Guest Xperience Centre. The role involves creating memorable experiences for guests by welcoming them, providing information, and assisting with their needs. Qualified candidates will hold a Bachelor's Degree in Hospitality or a related field, or a Diploma with customer service experience. Fresh graduates are also encouraged to apply. This exciting position offers growth within the company.

Qualifications

• Bachelor’s Degree or Diploma in a related field.
• Experience in customer service, guest relations, or hospitality is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Providing a friendly and enthusiastic greeting upon arrival.
• Being well-versed in event details to address visitor inquiries.
• Leading small group tours and delivering clear explanations.

Skills

Interpersonal skills

Ability to work independently

Ability to communicate in additional languages

Education

Bachelor’s Degree in Hospitality, Tourism, Communications, Business Administration

Diploma with at least 3 years Customer Services experience

Job description

Job Scope for Executive at Guest Xperience Centre

Location: Resorts World Genting

We are seeking a proactive and personable Guest Experience Ambassador to support the operations of the Guest Xperience Centre.

This role is responsible for creating a positive and memorable experience for guests by warmly welcoming them, providing information, assisting with their needs, and ensuring smooth and enjoyable interactions throughout their visit. The Ambassador will serve as the first point of contact for the Centre and will play a pivotal role in delivering an above-and-beyond guest experience.

Key Responsibilities:

• Providing a friendly and enthusiastic greeting upon arrival, along with an introduction to the Guest Xperience Centre.
• Being well-versed in the details of Resorts World Genting events and operations to accurately address visitor inquiries.
• Providing guided tours: leading small group tours through the Centre and within the resorts and delivering clear, engaging explanations about Resorts World Genting’s features, attractions, and facilities.
• Gathering guest feedback and impressions to help the Centre continuously improve its offerings.
• Supporting operations: assisting with administrative tasks such as visitor registration, maintaining the Centre’s environment, and assisting guests at the Research Centre.
• Prepare reports such as monthly visitors, their profiles and tabulate guests’ feedback.
• Ability to clearly explain complex concepts to a diverse audience.
• Excellent interpersonal skills to create a positive and welcoming atmosphere for visitors.
• Ability to work independently and collaboratively within a team environment.

Qualifications Requirements:

• Bachelor’s Degree in Hospitality, Tourism, Communications, Business Administration, or a related field.
• or Diploma with at least 3 years Customer Services related experience.
• Fresh graduates are encouraged to apply.
• Previous experience in customer service, guest relations, or hospitality (internships included) is an advantage.
• Proficient in English; ability to communicate in additional languages is a plus.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

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