Executive, Customer Service

5G-Starlink Pte.; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology service provider is seeking an Executive, Customer Service in Malacca City. The ideal candidate features at least 5 years of customer service experience, demonstrating exceptional communication and problem-solving skills. You will need to plan effectively while adhering to deadlines and possess a degree in Business Admin or related fields. Strong team collaboration and independence are key expectations for this role. The company values integrity, passion, respect, and discipline.

Qualifications

• At least 5 years experience in customer service, call centre, or financial services.
• Ability to plan and prioritize activities with accuracy.
• Possess the values of integrity, passion, respect, and discipline.

Skills

Exceptional customer experience delivery

Excellent communication skills

Strong problem-solving skills

Digital platform knowledge

Education

Diploma or Degree in Business Admin or related field

Tools

CRM tools

Job description

About the job Executive, Customer Service

Education: Diploma or Degree in Business Admin or realted field
Work experience: At least 5 years experience in customer service, call centre, financial servces or related fields.
Professional & Interpersonal skills:

• Ability to go beyond to deliver exceptional customer experience.
• Excellent communication skillls coupled with good listening and critical thiking skills.
• Intellectual curiousity, strong problem solving skills with a demonstrated record of success in both internal and external environment.
• Ability to plan and prioritize activities whilst maintaining accuracy and adhering to strict dealines.
• Possess the values of integrity, passiom, respect and discipline.
• Ability to work in a team as well as be independent.
• Working knowledge in digital platform and CRM tools is a plus.