Executive - Campus Central

Taylor's University; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Malaysian educational institution is looking for an Executive, Campus Central to provide exceptional customer service through a variety of student and academic administration services. The successful candidate will assist in managing Campus Central, respond to inquiries from students and staff, and ensure information is relevant and accurate. Ideal applicants should possess a degree in Business Administration or a related field and exhibit strong communication skills. Fresh graduates are encouraged to apply.

Qualifications

• Degree in a relevant discipline required.
• Fresh graduates or those with administrative experience preferred.
• Strong English communication skills are essential.

Responsibilities

• Assist in managing Campus Central for quality student services.
• Serve as first point of reference for student inquiries.
• Liaise with different areas to support customer service delivery.
• Monitor and ensure timely processing of inquiries.
• Maintain Campus Central Portal with up-to-date information.

Skills

Customer service culture

Team collaboration

Communication

Creativity

English proficiency

Report writing

Planning and coordination

Independence

Computer software skills

Education

Degree in Business Administration, Psychology, Human Resource Management, or related discipline

Tools

Microsoft Office

Job description

The Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.

AREAS OF RESPONSIBILITIES

• Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative and comprehensive services, delivered via SCRM, counters, online portal, emails and phone.
• Act as first point of reference for, and manage student administration enquiries from students, staff, alumni and members of the public and provide timely and accurate responses.
• Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service on over-the-counter enquiries and via SCRM and online platform, request and collection, application processing and back-office work, managing email and phone enquiries etc.
• Monitor and ensure timely processing of enquiries and requests via SCRM and online services provided by Campus Central.
• Maintenance of Campus Central Portal, ensuring information relevance to students through timely updates.
• Carry out any other duties and responsibilities that may be assigned from time to time.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.

• Good understanding and ability to create an uplifting customer service culture
• Ability to work collaboratively in a team based work environment.
• Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
• Creative, resourceful and customer focused
• Possess a good command of English
• Good communication, report writing and presentation skills
• Good planning and coordinating skills
• Ability to perform consistently under the pressure of deadlines
• Knowledge of and skills in using computer software e.g. Microsoft software applications
• Ability to work independently in a fast-paced and challenging environment

COMPETENCIES (BEHAVIOURAL)

• Matured and self-motivated
• Dynamic with initiative
• Good team player
• Professional appearance and good working attitude
• Pro-active and results oriented with a drive to succeed and achieve goals
• People oriented with warm and cheerful personality

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