Executive, Branch Support Operations

CARSOME; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A vehicle retail company in Johor is looking for an individual to provide retail administrative support through the customer journey, from order to delivery. Responsibilities include conducting vehicle inspections, coordinating logistics, and maintaining accurate inventory. Candidates should have a background in the automotive industry with at least 2 years of experience. A valid driving license is required along with strong multitasking and communication skills.

Qualifications

• Minimum 2 years of experience working in the Automotive industry.
• Valid driving license with a clean record.
• Ability to work independently as well as within a team.

Responsibilities

• Provide retail administrative support to customers.
• Conduct pre-delivery inspections for vehicles.
• Coordinate car wash and updates on AppSheet.

Skills

Automotive Education

Customer Interaction

Multitasking

Prioritization

Problem-solving

Education

SPM / Diploma / Degree

Tools

Transport Management System

Job description

About You

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

• CCL Car Handover Checklist & Rejection Submission
• Conduct Pre-Delivery Inspections (PDI)
• Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
• Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
• Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
• Coordinate Car Wash or USP. Update AppSheet.

Stock & Inventory

• Monthly stock counts to ensure vehicle inventory accuracy.
• Update CarTracker(C2B) before and after every collection to prevent discrepancies.
• Tag keys accurately based on vehicle number plates for easy tracking.

Dealer & Customer Collection Support

• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

• Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
• Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
• CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
• Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME's fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.