Executive, Branch Support Admin

CARSOME; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent automotive company in Kedah seeks a Retail Administrator to provide support throughout the vehicle customer journey. Responsibilities include conducting inspections, managing logistics for vehicle transfers, and ensuring inventory accuracy. Candidates should have experience in the automotive industry and excellent communication skills. A valid driving license is required, along with the ability to work independently and as part of a team.

Qualifications

• Minimum 2 years of experience working in the Automotive industry.
• Valid driving license with a clean record and willingness to travel.
• Familiarity with JPJ or Puspakom’s procedure is a plus.

Responsibilities

• Provide retail administrative support throughout the customer journey.
• Conduct Pre-Delivery Inspections (PDI) and manage vehicle handovers.
• Perform monthly stock counts to ensure vehicle inventory accuracy.
• Facilitate inter-branch vehicle transfers and manage logistics.

Skills

Automotive knowledge

Communication skills

Multitasking

Problem-solving

Teamwork

Education

SPM / Diploma / Degree in any discipline

Automotive Education

Job description

About You

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

• CCL Car Handover Checklist & Rejection Submission
• Conduct Pre-Delivery Inspections (PDI)
• Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
• Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
• Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
• Coordinate Car Wash or USP. Update AppSheet.

Stock & Inventory

• Monthly stock counts to ensure vehicle inventory accuracy.
• Update CarTracker(C2B) before and after every collection to prevent discrepancies.
• Tag keys accurately based on vehicle number plates for easy tracking.

Dealer & Customer Collection Support

• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

• Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
• Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
• CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
• Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME's fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.