ENTERPRISE SOLUTIONS CONSULTANT

Toshiba Tec Malaysia Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Systems and Solutions provider in Malaysia is seeking a Solutions Consultant to identify business opportunities within verticals and support clients in leveraging enterprise solutions. The role involves conducting requirement studies, providing consultative meetings, and collaborating with technical teams. Ideal candidates will have a bachelor's degree and are encouraged to apply if they are fresh graduates eager to learn. This entry-level position offers opportunities in a dynamic environment focused on customer satisfaction.

Qualifications

• 0–2 years in sales, pre-sales, or consulting, fresh graduates encouraged.
• Basic understanding of ERP systems and business process management.
• Ability to conduct requirement studies and propose tailored solutions.

Responsibilities

• Identify and pursue business opportunities within assigned verticals.
• Conduct requirement-gathering sessions with clients to understand needs.
• Act as first-level contact for Business Enterprise Solutions inquiries.
• Work closely with technical teams to translate requirements into solutions.
• Build long-term relationships with clients through ongoing engagement.
• Provide weekly updates on sales activities and project statuses.

Skills

Strong presentation skills

Interpersonal skills

Client engagement skills

Consultative mindset

Self-driven motivation

Team collaboration

Education

Bachelor’s Degree in Business, IT, Marketing or related

Job description

Responsibilities

1. Solutions Sales Development by Vertical Industries
   • Identify and pursue business opportunities within assigned verticals.
   • Support in building sales strategies tailored to industry‑specific needs.
   • Assist the Superior / Head of Department in achieving sales growth and revenue targets.
2. Customer Requirement Study & Consultative Meetings
   • Conduct requirement‑gathering sessions with clients to understand business processes, challenges, and expectations.
   • Provide consultative meetings and discussions to align customer needs with proposed ERP solutions.
3. Primary Point of Contact for Business Enterprise Solutions Discussions
   • Act as the first‑level contact for clients regarding Business Enterprise Solutions inquiries and clarifications.
   • Ensure professional communication and timely responses to client needs.
4. Collaboration with Support & Development Teams
   • Work closely with technical teams to translate client requirements into tailored solutions.
   • Support in developing customer process flows and solution designs based on complexity and business requirements.
5. Customer Retention & Continuous Improvement
   • Build long‑term relationships with clients through ongoing engagement.
   • Ensure continuous solution enhancements or improvements to meet evolving customer expectations.
   • Identify upselling or cross‑selling opportunities during customer lifecycle.
6. Reports
   • Provide weekly updates on sales activities, customer meetings, and pipeline progress to the Superior / Head of Department.
   • Maintain accurate records of solution discussions and project status updates.
7. Other Duties
   • Perform additional assignments as directed by the Superior / Head of Department.
   • Continuously develop knowledge of ERP solutions, TTMS offerings, and industry trends.

Job Requirements

• Education: Bachelor’s Degree in Business, IT, Marketing, or related (preferred).
• Experience: 0–2 years in sales, pre‑sales, or consulting (fresh graduates are encouraged to apply).
• Industry Knowledge: Basic understanding of ERP systems, enterprise solutions, or business process management.
• Communication: Strong presentation, interpersonal, and client engagement skills.
• Consultative Mindset: Ability to conduct requirement studies and propose tailored solutions.
• Motivation: Self‑driven, eager to learn, and passionate about enterprise solution sales.
• Teamwork: Capable of collaborating with sales, support, and development teams.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Solutions Consultant?
• Do you have technical pre‑sales experience?
• Which of the following languages are you fluent in?
• Do you possess or have access to your own transportation?

About the Company

Toshiba Tec Malaysia Sdn. Bhd., a leading Systems and Solutions provider since 1981, operates in Malaysia and has a subsidiary in Thailand, offering seamless printing solutions and document management for enhanced user experiences. Committed to stakeholders, we ensure high‑quality service and effective solutions, winning numerous excellence awards and obtaining various certifications including ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System, and ISO 27001:2022 Information Security Management System, underscoring our commitment to quality assurance, environmental sustainability, and information security.