Engineering Customer Service – Chinese/English – Shift Work – Sunway Velocity

Tribe Digital; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech firm in Kuala Lumpur is looking for a Technical Customer Service Specialist. The ideal candidate will provide technical support for electro-mechanical products, ensuring exceptional bilingual communication. This office-based role involves rotational shifts and requires at least a diploma in Engineering or relevant experience. Strong analytical skills and fluency in both Chinese and English are essential. The position offers a competitive salary package between RM 5,200 and RM 6,000 monthly.

Qualifications

• 1+ year of relevant customer service experience.
• Ability to adapt to rotational shifts.
• Excellent command of both Chinese and English.

Responsibilities

• Handle technical inquiries and provide product support.
• Coordinate order processing with production and logistics teams.
• Resolve delivery issues and after-sales concerns.
• Collect customer feedback to enhance service quality.

Skills

Bilingual communication (Chinese and English)

Analytical skills

Problem-resolution skills

Effective communication

Team player

Education

Diploma in Engineering or relevant experience

Job description

Engineering Customer Service – Chinese/English – Shift Work – Sunway Velocity

Role: Technical Customer Service Specialist
Work Setup: Office, Rotational Shifts
Location: Sunway Velocity, Kuala Lumpur
Earnings: RM 5,200 – RM 6,000 monthly

Position Overview:
We need a technically-minded customer service professional who can support our electro-mechanical products and ensure exceptional customer experiences through bilingual communication.

Daily Duties:

• Handle technical inquiries and provide product support.
• Coordinate order processing with production and logistics teams.
• Resolve delivery issues and after-sales concerns.
• Collect customer feedback to enhance service quality.
• Adapt to rotating day/night shift schedules.

Ideal Candidate:

• Diploma in Engineering field or 1+ year relevant experience.
• Excellent command of both Chinese and English.
• Strong analytical and problem-resolution skills.
• Effective communicator and team player.

Remuneration Package:

• Base: RM 3,100 – RM 3,700
• Package: Approximately RM 5,200 – RM 6,000

Application Question(s):

• This role is based in Sunway Velocity v2 office tower, Cheras. Can you commute to and work from this location?
• Can you read and write fluent English and Chinese?
• Can you commit to rotational shift which may include midnight and weekend schedules?
• Do you have experience in electronics, mechanics, engineering, or at least one year of customer service relevant work experience?
• Are you available to start immediately?

If your qualifications and aspirations align with this role, we invite you to apply. Please submit your updated resume via WhatsApp to [phone] (Jeselyn) for immediate consideration. Shortlisted candidates will be contacted to schedule a virtual interview.

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