Engineer Information Technology

Infineon Technologies AG; Malacca City; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading global semiconductor solutions provider is seeking an IT Operational Support professional for Access Control and Video Surveillance systems. This position involves system implementation, maintenance, user training, and collaboration across teams to enhance physical security solutions. The ideal candidate has a Bachelor's degree in IT and strong technical skills, ensuring effective support and improvements.

Qualifications

• Minimum of a Bachelor's degree in an IT-related field or equivalent skills with 1 year of related experience.
• Experience with LenelS2 OnGuard is an advantage.
• Good proficiency in English.

Responsibilities

• Provide 24x7 operational IT support for Access Control and Video Surveillance solutions.
• Plan, implement, and run Access and Surveillance platform.
• Provide system maintenance and deploy new features.

Skills

System administration

Windows client skills

Troubleshooting techniques

Basic networking

Analytical skills

Communication skills

Education

Bachelor's degree in IT-related field

Job description

Job Description

In your new role you will:

• Provide 24x7 operational IT support for existing Access Control and Video Surveillance solutions.
• Be responsible for planning, implementing, and running the Access and Surveillance platform by following global operation processes and guidelines, including documentation.
• Provide system maintenance and deploy new features and releases.
• Solve bugs/faults of the implemented systems/software/hardware with direct contact with vendor companies and implement corrective actions.
• Analyze physical security system performance and recommend improvements.
• Support projects by taking a security design from our Security team, including:
• Specifying technical requirements such as cameras, badge readers, cabling, server and storage requirements, and other items.
• Getting installation quotes from third-party providers.
• Finalizing implementation plans with them.
• Managing the installation process.
• Assisting with the final acceptance of the system with the Security team.
• Handover of the system to operations.
• Provide training to system users and support personnel.
• Work closely with team members in other regions and collaborate with colleagues from other departments and external companies.

Your Profile

You are best equipped if you have:

• A minimum of a Bachelor's degree in an IT-related field or equivalent skills with 1 year of related experience.
• Experience with LenelS2 OnGuard is an advantage.
• Experience with ancillary physical security measures (IP intercom, analytics, perimeter security, etc.) is desirable.
• Strong knowledge and skills in system administration and Windows client.
• Basic troubleshooting techniques for low voltage systems, such as ground faults, shorts, and use of test equipment like a multimeter.
• Ability to create and maintain basic scripts for process automation and digitalization.
• Basic networking knowledge.
• Good proficiency in English.
• Effective communication skills with users locally and in other regions.
• Availability for standby on designated days/public holidays (weekly rotation) or as required.
• Ability to work independently and in a team.
• Strong analytical and problem-solving skills.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions for power systems and IoT, Infineon enables innovations for green energy, clean mobility, and smart IoT. We foster diversity and inclusion, offering a respectful and equal opportunity environment. Learn more about our contact channels and recruitment policies here.