Engineer-Cloud & Infra Engg

Birlasoft; Kuching; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT services company in Malaysia is looking for a Service Desk Specialist fluent in Thai and English. The role involves providing 24/7 remote support for end users in the US and Canada, troubleshooting hardware and software issues, and managing user accounts in Active Directory. Candidates should have at least 5 years of relevant experience and strong technical skills on Windows platforms. This position offers opportunities to enhance your IT support skills in a dynamic environment.

Qualifications

• 5+ years of experience in IT support roles, specifically in Service Desk environments.
• Strong experience with desktop hardware and software troubleshooting.
• Ability to provide support in a 24/7 operational environment.

Responsibilities

• Provide remote end-user support for US and Canada users.
• Troubleshoot desktop and laptop hardware and software issues.
• Manage user accounts and permissions in Active Directory.

Skills

Knowledge of English and Thai language

Communication skills in English

Technical skills on Windows desktop platform

Knowledge of ITIL Process

Experience with Active Directory (AD)

Support for MS-Office

Tools

O365

Anti-Virus client

VPN configuration

Job description

Area(s) of responsibility

Service Desk Specialist - Thai language

5-8 Years

24/7 Operations- Rotational Shift & week Offs

• Candidate must have knowledge on English and Thai Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
• 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
• Responding to client support requests and contacting User to find out the nature of the problem.
• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
• Escalating software and other application issues to the subject teams.
• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
• OS/ Office/ basic system application/Anti-Virus client support.
• Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
• Strong experience & Knowledge of ITIL Process.
• Strong experience & Knowledge of MIM.

Additional

• Installed, modified, and made minor repairs to computer hardware and software systems.
• Understood VPN configuration and mobile device security protocols to ensure data protection.
• Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
• Consulted with users to determine steps and procedures taken to identify and resolve the problem.
• Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
• Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.