Engineer Assistant (Night Shift/Mandarin Speaker/Fresh Graduate Welcom)

JLCPCB; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hardware company in Kuala Lumpur seeks an Engineer Assistant to provide customer support and coordinate with teams for order delivery. The ideal candidate will be fluent in Mandarin and English, possess a diploma or degree in a related field, and be open to night shifts. The role offers a monthly salary between RM 4,500 and RM 6,500, as well as professional training, allowances, and a year-end bonus. Clear career progression opportunities are available.

Benefits

Professional training

Transportation allowance

Mandarin allowance

Year-end bonus

Medical insurance

Qualifications

• Fresh graduates are welcome; 1+ year experience is an advantage.
• Good communication skills (written & spoken).

Responsibilities

• Provide customer support through email and online platforms.
• Coordinate with production and logistics teams for timely order delivery.
• Handle after-sales questions and complaints.
• Collect customer feedback to improve service processes.
• Meet performance goals and accept shift rotations.

Skills

Fluent in Mandarin

Fluent in English

Strong problem-solving ability

Teamwork spirit

Willingness to learn quickly

Education

Diploma or Degree in Electronics / Electrical / Mechanical / Engineering

Job description

We are seeking an Engineer Assistant with a passion for engineering to ensure exceptional customer service. This position requires the candidate to be fluent in Mandarin and English and be able to work night shifts.

Key Responsibilities

• Provide customer support through email and online platforms (basic technical inquiries, order status follow-up, issue clarification).
• Coordinate with production and logistics teams to ensure smooth and timely order delivery.
• Handle after‑sales questions, complaints, and track solutions.
• Collect customer feedback and assist in improving service processes.
• Work with the team to meet performance goals; able to accept day/night shift rotations.

Position Overview

We are seeking an Engineer Assistant with a passion for engineering to ensure exceptional customer service. This position requires the candidate to be fluent in Mandarin and English and be able to work night shifts.

Who We’re Looking For

• Diploma or Degree in Electronics / Electrical / Mechanical / Engineering or related fields.
• Fresh graduates are welcome; 1+ year experience is an advantage.
• Good Mandarin & English communication skills (written & spoken).
• Strong problem‑solving ability, teamwork spirit, and willingness to learn quickly.

Benefits

• Monthly package: RM 4,500 – RM 6,500 (based on experience).
• 3-month professional training + computer, internet, and transportation allowance.
• Confirmed staff will receive Mandarin allowance + shift allowance (Night shift 70RM/Day).
• Year‑end bonus (around 1 month), EPF, SOCSO, medical insurance.
• Clear career progression and long‑term development platform.

Job summary: In‑house Technical Support for top hardware firm, with a 3‑month paid training.