Engineer

AirTouch (M) Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider is seeking a candidate in Shah Alam, Malaysia, to assist with the installation and setup of AI/IT solutions. Responsibilities include troubleshooting, conducting quality assurance testing, and providing training to clients. The ideal candidate will have a Bachelor's degree in a relevant field along with strong technical and interpersonal skills. Join a dynamic team dedicated to innovative technology solutions while benefiting from competitive leave policies and professional growth opportunities.

Benefits

EPF / SOCSO / PCB

Medical and Hospitalisation Leave

Annual Leave

Qualifications

• Bachelor's degree in AI, Computer Science, Information Technology, or Engineering required.
• Basic knowledge of IT systems, hardware, and software.
• Familiarity with AI technologies is a plus.

Responsibilities

• Assist in the installation and setup of AI/IT solutions at customer locations.
• Provide technical support to troubleshoot issues with installed systems.
• Conduct testing of new equipment and software for quality assurance.
• Offer training on how to operate the equipment and software solutions effectively.
• Collaborate with internal teams, including Sales and R&D.
• Keep detailed records of all on-site activities.

Skills

Basic knowledge of IT systems

Familiarity with AI technologies

Proficiency in Python

Proficiency in Java

Proficiency in C++

Understanding of networking concepts

Education

Bachelor's degree in AI, Computer Science, Information Technology, Engineering

Job description

Requirements

• Educational Background: Bachelor's degree in AI, Computer Science, Information Technology, Engineering, or a related field.
• Technical Skills:
  • Basic knowledge of IT systems, hardware, and software.
  • Familiarity with AI technologies and their applications is a plus.
  • Proficiency in programming languages such as Python, Java, or C++ is a plus.
  • Understanding of networking concepts and troubleshooting methods is preferred.
• Soft Skills:
  • Strong problem-solving skills with a customer‑oriented mindset.
  • Ability to work independently and manage tasks in a fast‑paced environment.
  • Excellent communication and interpersonal skills to interact with both customers and internal teams.
  • A proactive and eager attitude, with a passion for learning and professional growth.

Responsibilities

1. On‑Site Installation & Setup:
   • Assist in the installation, configuration, and setup of AI/IT solutions at customer locations, ensuring smooth implementation.
   • Support the technical setup and integration of hardware/software systems.
2. Troubleshooting & Maintenance:
   • Provide technical support to customers on‑site, troubleshooting issues with the installed systems.
   • Perform routine maintenance and ensure system uptime, resolving technical issues efficiently and ensuring customer satisfaction.
3. Field Testing & Quality Assurance:
   • Conduct testing of new equipment and software to ensure compliance with quality standards.
   • Provide feedback to the development and product teams regarding performance and potential improvements.
4. Customer Support & Training:
   • Work closely with clients, offering training on how to operate the equipment and software solutions effectively.
   • Ensure a high level of customer service, addressing technical queries and providing timely resolutions.
5. Collaborate with Cross‑Functional Teams:
   • Collaborate with internal teams such as Sales, R&D, and Customer Service to ensure customer requirements are met and technical challenges are addressed promptly.
6. Documentation & Reporting:
   • Keep detailed records of all on‑site activities, including installation, maintenance, and troubleshooting steps.
   • Provide reports to management regarding project progress, challenges, and resolutions.

Benefits

• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Annual Leave