Engagement Manager

Orange Business Services; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading network and digital integrator is seeking an experienced bid manager in Kuala Lumpur. This role requires strong leadership to guide bid teams and manage the entire bid process from qualification to proposal. Candidates should possess expertise in Business Administration and a minimum of 5-10 years experience in the IT and Telecom sector, with a focus on sales and project management. The position offers a flexible work environment with opportunities for professional development and career growth.

Benefits

Global Opportunities

Flexible Work Environment

Professional Development

Career Growth

Caring and Daring Culture

Reward Programs

Qualifications

• Expertise in Business Administration covering various areas.
• 5-10 years of experience in the IT & Telecom industry.
• Minimum 5 years’ experience in sales, bid management, project management, or solution selling.

Responsibilities

• Manage the bid response process and ensure quality support through the completion of Handover activities.
• Lead and manage the bid team, ensuring motivation and commitment throughout the lifecycle.

Skills

Business Administration expertise

Sales experience

Project management

Knowledge of bid best practices

Education

Optional accreditation / certification (e.g. PMP, APMP)

Job description

About us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Bid qualification:

• Working closely with Opportunity Owner, Solution Director / Architect and Commercial Manager.
• Can be involved in bid qualification in support of the Opportunity Owner.
• Contributes to identification of customer drivers and unique selling points and bid strategy.
• Estimate of skills and resourcing required for win strategy.
• Contributes to identification of potential competitors, assess and conduct SWOT analysis.

Deal strategy

• Actively contributes to setting the deal strategy, ensures it is agreed and documented by the Opportunity Owner, and properly communicated to the extended bid team including key components of the offer:
• Solution
• Commercial model
• Project planning and assumptions

Bid team management

• In coordination with the Solution Director/Solution Architect recommendations, defines the bid team required including skills, and secures the necessary resources from various departments, escalating requirements as required.
• Provides customer-focused leadership to bid response team; maintains motivation and commitment to win throughout bid lifecycle.
• Organizes and drives ad-hoc and regular bid team meetings (e.g. daily calls).
• Arranges customer clarification meetings, workshops, qualify participants; ensure meeting preparation, debrief and bid re-assessment.
• Supports Opportunity Owner as required in the discussion and negotiation with the customer.

Bid process management

• Initiates and maintains the bid deliverables:
• Bid dashboard (e.g. action tracker, assumption list)
• Bid project plan (milestones & gates)
• Bid response plan (texting)
• Bid team staffing plan
• Organize and chairs Bid Launch
• Ensures risks are assessed, documented and mitigated
• Where necessary seeks rapid escalation and problem resolution
• Organize regular communication to management
• Ensures the approval reviews are organized in compliance with the International Bid Process (Solution Review, Commercial Review, Pre-Submission DAC, Investment Committee); follows-up subsequent actions for resolution
• Maintains bid documentation for subsequent handover and Lessons Learnt

Proposal management

• Manages the full bid response process and offers quality bid support through to completion of Handover activities.
• Organizes final bid production and bid delivery.
• Ensures the proposal reflects the agreed win strategy and value proposition.

Knowledge & bid practice management

• Maintains a thorough understanding of internal tools, systems and processes required to develop quality / approved proposals for customers.
• Drives internal improvement projects as required.
• Contributes to knowledge management and improvements to Best Practices.
• Process improvement through carrying out Lessons Learnt activities on bids.

About you

Requirements

• Expertise in Business Administration (sales, finance, commercial and legal appreciation, contractual scheme, competition analysis).
• Optional accreditation / certification in area of expertise (e.g. PMP, APMP).
• Minimum 5-10 years’ experience in IT & Telecom industry.
• Minimum 5 years’ experience in sales / bid management / project management / solution selling.

Additional Information

• Ability to successfully lead and manage an opportunity through the company international bid process and governance.
• Ability to lead, manage and motivate an extended bid team and individuals.
• Ability to engage and partner with customers during development of a proposal.
• Understanding of the selling process and complex bids.
• Knowledge of successful bid best practices.
• Travel occasionally during peak periods.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Equal Opportunity and Diversity

Only your skills matter. Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.