End-User IT Support Engineer

NCS; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services firm in Malaysia is seeking an IT/desktop support specialist to act as the first point of contact for customer IT issues. The role involves troubleshooting, performing service requests, and ensuring client platform stability. The ideal candidate should have at least a Higher Nitec or Diploma in Computer/Electronic Engineering, with 1+ years of related experience. Proficiency in MS Office and strong problem-solving skills are essential. Join us in making extraordinary things happen!

Qualifications

• Minimum Higher Nitec or Diploma in Computer/Electronic Engineering.
• 1+ years experience in Technology Administration preferred.
• Proficient in MS Office and ICT Equipment Support.

Responsibilities

• Provide IT/desktop support as the first contact point.
• Troubleshoot client platform related problems.
• Perform service requests related to client platforms.
• Monitor agreed service levels and document configurations.
• Follow up with vendors on hardware replacements.

Skills

End User Support

Troubleshooting

MS Office

Independent and resourceful

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Job description

A leading technology services firm in Malaysia is seeking an IT/desktop support specialist to act as the first point of contact for customer IT issues. The role involves troubleshooting, performing service requests, and ensuring client platform stability. The ideal candidate should have at least a Higher Nitec or Diploma in Computer/Electronic Engineering, with 1+ years of related experience. Proficiency in MS Office and strong problem-solving skills are essential. Join us in making extraordinary things happen!