End User Computing Engineer

FastLane Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A construction support company is seeking an EUC Engineer in Petaling Jaya, Malaysia, to manage end-user devices and applications. Responsibilities include deploying and configuring Windows and macOS endpoints, ensuring compliance with security policies, and providing technical support. The ideal candidate will have strong troubleshooting skills and experience with modern device management tools such as Intune and NinjaOne. This full-time position offers a salary range of 8,000-12,000 MYR per month.

Qualifications

• Proven experience in end-user computing, desktop engineering, or modern workplace support.
• Hands-on experience with Modern Device Management tools like Intune or NinjaOne.
• Strong troubleshooting skills across hardware, operating systems, and applications.

Responsibilities

• Deploy, configure, and support Windows and macOS endpoints.
• Manage the full device lifecycle including provisioning, patching, and decommissioning.
• Provide Level 2/3 support for end-user computing incidents.

Skills

End-user computing experience

Desktop engineering skills

Troubleshooting hardware issues

Modern Device Management tools experience

Endpoint security understanding

Tools

Intune

NinjaOne

Autopilot

Job description

Job Details

• Petaling Jaya, Selangor, Malaysia
• Full-Time
• On-Site
• 8,000-12,000 MYR / Month

We are looking for an EUC Engineer on behalf of our client, a well-established construction company headquartered in Brisbane, to support and enhance its modern end‑user computing environment.

About The Role

As the EUC Engineer, you will be responsible for the end‑to‑end management of end‑user devices, applications, and endpoint security. You will work closely with IT leadership, systems administrators, and service desk teams to ensure a secure, reliable, and high‑performing user experience across the organization.

Key Responsibilities

End‑User Device Management

• Deploy, configure, and support Windows and macOS endpoints.
• Manage the full device lifecycle including provisioning, patching, upgrades, and decommissioning.
• Ensure compliance with organizational standards and security policies.

Application & Endpoint Security

• Manage application whitelisting, ring‑fencing, and access controls.
• Monitor and respond to endpoint security alerts, proactively mitigating risks.
• Partner with IT leadership to enforce endpoint security best practices.

Remote Monitoring & Automation

• Use remote management tools (e.g., NinjaOne) for monitoring, support, and automated patching.
• Develop and maintain scripts to automate routine tasks and system health checks.
• Produce reports on device performance, compliance, and security posture.

Incident & Problem Management

• Provide Level 2/3 support for end‑user computing incidents.
• Troubleshoot hardware, operating system, and application‑related issues.
• Document solutions and contribute to a centralised knowledge base.

Projects & Continuous Improvement

• Participate in EUC‑related projects such as system upgrades, migrations, and technology refresh initiatives.
• Evaluate emerging technologies to improve user experience and security.
• Maintain vendor relationships with EUC technology partners including ThreatLocker and NinjaOne.

Collaboration & Service Excellence

• Work closely with Systems Administrators and the Service Desk team.
• Support day‑to‑day IT operations and contribute to improved customer satisfaction.
• Undertake additional duties as required.

Requirements

Experience & Skills

• Proven experience in end‑user computing, desktop engineering, or modern workplace support.
• Hands‑on experience with Modern Device Management tools such as Intune, Autopilot, NinjaOne, or similar.
• Strong troubleshooting skills across hardware, operating systems, and applications.
• Solid understanding of endpoint security, patching, and compliance.

Desirable

• Experience working in Construction, Civil, or Mining environments.
• ITIL Foundation certification (or willingness to obtain).
• Microsoft and/or AWS certification.
• Exposure to Linux environments.

Personal Attributes

• Strong problem‑solving skills and ability to manage shifting priorities.
• Excellent communication skills with the ability to translate technical issues for business users.
• Customer‑focused with a proactive approach to service delivery.
• A collaborative team player who thrives in fast‑paced environments.
• High level of professionalism, integrity, and respect for confidentiality.