End User Computing Engineer

FastLane Group; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established construction company is seeking an EUC Engineer to manage end-user devices, applications, and security. You will collaborate with IT leadership and service desk teams to provide a reliable user experience. Responsibilities include deploying endpoints, managing device lifecycles, and maintaining security standards. Ideal candidates will have experience in end-user computing, familiarization with tools like Intune and NinjaOne, and strong problem-solving skills. This is a full-time, on-site position located in Klang City, Malaysia.

Qualifications

• Proven experience in end-user computing or modern workplace support.
• Hands-on experience with Modern Device Management tools.
• Solid understanding of endpoint security and compliance.

Responsibilities

• Deploy, configure, and support Windows and macOS endpoints.
• Manage device lifecycle including provisioning and decommissioning.
• Monitor and respond to endpoint security alerts.

Skills

End-user computing experience

Desktop engineering

Strong troubleshooting skills

Customer-focused

Tools

Intune

Autopilot

NinjaOne

Job description

Overview

Klang, Selangor, Malaysia • Full-Time • On-Site

Job Description

We are looking for EUC Enginner on behalf of our client, a well-established construction company headquartered in Brisbane, to support and enhance its modern end-user computing environment. This is an excellent opportunity to join a business operating in a complex, project-driven environment where technology plays a critical role in supporting site-based and corporate teams.

About The Role

As the EUC Engineer, you will be responsible for the end-to-end management of end-user devices, applications, and endpoint security. You will work closely with IT leadership, systems administrators, and service desk teams to ensure a secure, reliable, and high-performing user experience across the organization.

Responsibilities

• End-User Device Management: Deploy, configure, and support Windows and macOS endpoints.
• End-User Device Management: Manage the full device lifecycle including provisioning, patching, upgrades, and decommissioning.
• End-User Device Management: Ensure compliance with organizational standards and security policies.
• Application & Endpoint Security: Manage application whitelisting, ringfencing, and access controls.
• Application & Endpoint Security: Monitor and respond to endpoint security alerts, proactively mitigating risks.
• Application & Endpoint Security: Partner with IT leadership to enforce endpoint security best practices.
• Remote Monitoring & Automation: Use remote management tools (e.g. NinjaOne) for monitoring, support, and automated patching.
• Remote Monitoring & Automation: Develop and maintain scripts to automate routine tasks and system health checks.
• Remote Monitoring & Automation: Produce reports on device performance, compliance, and security posture.
• Incident & Problem Management: Provide Level 2/3 support for end-user computing incidents.
• Incident & Problem Management: Troubleshoot hardware, operating system, and application-related issues.
• Incident & Problem Management: Document solutions and contribute to a centralised knowledge base.
• Projects & Continuous Improvement: Participate in EUC-related projects such as system upgrades, migrations, and technology refresh initiatives.
• Projects & Continuous Improvement: Evaluate emerging technologies to improve user experience and security.
• Projects & Continuous Improvement: Maintain vendor relationships with EUC technology partners including ThreatLocker and NinjaOne.
• Collaboration & Service Excellence: Work closely with Systems Administrators and the Service Desk team.
• Collaboration & Service Excellence: Support day-to-day IT operations and contribute to improved customer satisfaction.
• Collaboration & Service Excellence: Undertake additional duties as required.

Requirements

Experience & Skills

• Proven experience in end-user computing, desktop engineering, or modern workplace support.
• Hands-on experience with Modern Device Management tools such as Intune, Autopilot, NinjaOne, or similar.
• Strong troubleshooting skills across hardware, operating systems, and applications.
• Solid understanding of endpoint security, patching, and compliance.

Desirable

• Experience working in Construction, Civil, or Mining environments.
• ITIL Foundation certification (or willingness to obtain).
• Microsoft and/or AWS certification.
• Exposure to Linux environments.

Personal Attributes

• Strong problem-solving skills and ability to manage shifting priorities.
• Excellent communication skills with the ability to translate technical issues for business users.
• Customer-focused with a proactive approach to service delivery.
• A collaborative team player who thrives in fast-paced environments.
• High level of professionalism, integrity, and respect for confidentiality.