Employee Lifeycle Management Team Lead

Roche; Selangor; On-site; MYR 70,000 - 100,000; Full time

Job summary

A global healthcare leader in Malaysia is seeking a qualified candidate to lead the Employee Lifecycle Management operations. You will oversee all HR processes, ensuring that KPIs are consistently met while driving employee engagement and retention. The ideal candidate will have over 5 years of HR experience and will possess strong leadership and analytical skills. This position offers an opportunity to contribute to a healthier future and make a significant impact within the organization.

Qualifications

• 5+ years of HR Shared Services experience, with 2+ years of leading a team.
• Fluent in English with excellent communication skills.
• Knowledge of federal/state/local laws and regulations in the supported region.

Responsibilities

• Lead and manage an Employee Lifecycle HR operations team.
• Drive employee retention, engagement, and talent management.
• Ensure service delivery meets KPIs and customer satisfaction.

Skills

HR Shared Services

Leadership

Analytical skills

Problem-solving

Communication

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Responsible for leading Employee Lifecycle Management operations team and performing all people leadership related activities in line with Roche people practices. Managing respective business processes (including but not limited to On‑boarding, Job‑Change, Off‑Boarding), ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders.

• Lead and manage an Employee Lifecycle HR end‑to‑end operations team by delivering best services and solutions towards the clients. Ensuring delivery of services in accordance with agreed performance levels (KPI) and in line with legal regulations, continuously driving improvement activities/projects for service excellence and consistent customer experience.
• Leadership, People and Culture: Lead and facilitate people processes in line with Roche Leadership commitments, People Practices and policies. Build a strong competitive team based on identified HR Support Solutions/PSS core and functional competencies as well as Roche values. Role‑model our people practices and Roche operating principles and ensure they are fully embraced and lived by the team. Drive employee retention, engagement and talent management.
• Through frequent check‑ins, ensure that ongoing dialogue occurs on the topics of Career, Capabilities, Connections and Contributions. Coach team members regarding their individual development and career plan & succession plans. Create a safe and positive team environment and ensure the team demonstrates the right mindset and attitude (Trust, growth mindset, customer centricity, E2E accountability, problem solving). Build an engaging culture to attract and retain top talent. Coach team members regarding their individual development and career plan. Responsible for team’s compensation management, including yearly bonus distribution and salary increase.
• Service Delivery: Ensure consistent and reliable service delivery for customers serviced. Responsible for customer satisfaction. Lead the Employee Lifecycle Management Team on execution of activities following assigned KPIs, proactively providing feedback to stakeholders from a service perspective. Seek, identify and drive service continuous improvement activities/projects and service enhancement based on monthly KPI, customer feedback and best practice sharing from global service networking, in terms of standardization, automation, and simplification.
• Cross‑Functional Collaboration: Collaborate with peers within region and globally to ensure the HR Support Solutions/PSS network provides consistent and effective services to our customers. Partner with other HR Support Solutions/PSS leaders and operations teams, and liaise with other Service teams for cross‑functional end‑to‑end service delivery and process improvement.
• Vendor Management and Monitoring: Set and measure performance management KPI and regularly assess vendor performance. Review with vendor for continuous improvement. Demonstrate experience managing and supporting change initiatives and representing HR vision and strategy.
• Continuously optimize the standard system interfaces to reduce data control problems, which contributes to an improved control structure. Lead the team in the acquisition of legal entities and other corporate initiatives to ensure rapid implementation. Maintain a close link between employees, corporate finance, HR/P&C and payroll vendors to ensure that payroll procedures and needs are aligned for optimal efficiency.

Who you are:

• 5+ years of HR Shared Services experience, with 2+ years of experience leading a team. 3+ years of human resources experience in a specific area of expertise (e.g., HR Service Desk, Personnel Administration, Organizational Management, Training Administration, HR Systems Support) is a plus.
• Fluent in English. Excellent written and verbal communication skills. Strong analytical skills and problem‑solving ability.
• Knowledge of related federal/state/local/country specific laws and regulations in supported countries/region.
• Maintains profound understanding of systems/technologies used in Employee Lifecycle Management.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Roche is an Equal Opportunity Employer.