Inbound Sales Representative - English - KL

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking an Inbound Sales Representative to enhance customer satisfaction and drive sales. In this dynamic role, you will assist customers by addressing inquiries and providing tailored solutions. Strong communication and problem-solving skills are essential as you build trust and foster meaningful connections with potential clients. This position offers a fantastic opportunity to develop your sales abilities in a fast-paced environment, where achieving targets is celebrated. If you are passionate about sales and eager to make a difference, this role is perfect for you.

Qualifications

• Excellent communication skills in English are essential.
• Sales experience in B2B or B2C is a plus.

Responsibilities

• Handle incoming calls and provide excellent customer service.
• Identify needs and propose solutions for new products and services.
• Achieve metrics like First Call Resolution and Conversion Rates.

Skills

Excellent English communication

Problem-solving skills

Sales experience (B2B/B2C)

Ability to turn support calls into sales

Passion for sales

Education

SPM and above

Job description

Overview

An Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.

Qualifications

Job Requirements:

• Language Requirement: Excellent in English in terms of verbal, written and comprehension
• Education level : SPM and above
• Candidates with B2B/ B2Csales experiencewill have added advantage
• Strong ability to turn support calls into sales opportunities
• Passion to do sales and achieve target
• Fresh Graduates are encourage to apply
• Open to Local Malaysian

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.