Education IT Helpdesk & Network Support Specialist

Wesley Methodist School KL (Private); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A private educational institution in Kuala Lumpur is seeking an IT Support Executive to provide comprehensive helpdesk support. The role requires proficiency in troubleshooting hardware and software issues and maintaining the network infrastructure for teachers and staff. The ideal candidate will possess a Diploma in Computer Science/IT and strong problem-solving skills, along with experience in a similar technical support role. Commitment to service excellence and passion for education is essential.

Qualifications

• Proven experience in a similar role (e.g., IT Support Executive, IT Technician).
• Strong knowledge of computer hardware and Microsoft 365 administration.
• Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).

Responsibilities

• Provide comprehensive helpdesk support and technical solutions.
• Support a wide range of IT hardware.
• Install, configure, and troubleshoot Windows operating systems.
• Maintain internet connectivity and network infrastructure.
• Manage user accounts and permissions within Microsoft 365.

Skills

Troubleshooting IT issues

Customer service

Problem-solving

Communication

Detail-oriented

Education

Diploma in Computer Science / IT or equivalent

Tools

Microsoft Windows OS

Microsoft Office Suite

Active Directory

Job description

A private educational institution in Kuala Lumpur is seeking an IT Support Executive to provide comprehensive helpdesk support. The role requires proficiency in troubleshooting hardware and software issues and maintaining the network infrastructure for teachers and staff. The ideal candidate will possess a Diploma in Computer Science/IT and strong problem-solving skills, along with experience in a similar technical support role. Commitment to service excellence and passion for education is essential.