Education Counsellor (Cyberjaya)

Cyberjaya Education Group Berhad; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading educational institution in Malaysia seeks an Education Counsellor responsible for guiding prospective students in their academic program choices. This role requires excellent communication skills, strong organizational abilities, and a passion for supporting students in achieving their educational goals. The successful candidate will actively participate in outreach events and manage student inquiries to enhance enrollment. Ideal applicants will hold a relevant degree and have a results-driven, collaborative mindset.

Qualifications

• Minimum Diploma or Bachelor’s Degree in a relevant field.
• Excellent communication and interpersonal skills to engage effectively.
• Strong organizational and time management abilities.

Responsibilities

• Guide prospective students in identifying and selecting suitable academic programs.
• Provide accurate information on program details and financial aid.
• Support students throughout the application and enrollment process.
• Participate in education fairs and outreach events.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Results-driven

Teamwork

Education

Diploma or Bachelor’s Degree in Education, Business, Marketing, or related field

Job description

The Education Counsellor is responsible for guiding and supporting prospective students in selecting academic programs that align with their interests, qualifications, and career goals. This role requires a deep understanding of each student’s background, providing accurate information on courses, fees, scholarships, and admission requirements, while assisting them throughout the application and enrollment process.

Additionally, the Education Counsellor plays an active role in student recruitment activities, including marketing initiatives, school visits, and education fairs. The position contributes directly to achieving the university’s enrollment targets and enhancing its reputation as a preferred higher education institution.

Key Responsibilities

• Guide prospective students in identifying and selecting suitable academic programs.
• Provide accurate and up-to-date information on program details, entry requirements, tuition fees, scholarships, and financial aid.
• Support students throughout the application, admission, and enrollment process.
• Conduct individual and group counselling sessions for students and parents.
• Actively participate in education fairs, school visits, and outreach events to promote programs and strengthen brand awareness.
• Manage, track, and follow up on student inquiries to maximize conversion rates.
• Maintain organized records of student leads, applications, and registrations using CRM systems.
• Collaborate with marketing, admissions, and academic teams to improve recruitment strategies.
• Contribute to team objectives while managing individual performance effectively.
• Stay updated on academic offerings, entry policies, scholarships, and industry trends.
• Prepare and present regular reports on progress, challenges, and outcomes to management.

🎓 Qualifications

• Minimum Diploma or Bachelor’s Degree in Education, Business, Marketing, or related field.
• Excellent communication and interpersonal skills to engage effectively with students, parents, and school representatives.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively within a team.
• Results-driven and goal-oriented, with commitment to achieving recruitment targets.
• Willingness to travel and participate in school visits, education fairs, and outreach activities.

Personal Attributes

• Passionate about supporting students in achieving their educational goals.
• Confident, approachable, and effective in communicating with young audiences.
• Highly self-motivated with strong interpersonal and administrative skills.
• Proficient in spoken and written English.
• Computer literate and comfortable with digital communication and CRM tools.
• Positive attitude, strong work ethic, and commitment to deadlines and performance targets.