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Ecommerce Policy QA Specialist — Quality & Compliance

5G-Starlink Pte.

Malacca City

On-site

MYR 60,000 - 80,000

Full time

3 days ago
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Job summary

A leading e-commerce company located in Malacca City is seeking a Policy Quality Assurance Specialist. In this role, you will be responsible for enhancing policies and ensuring the safety of listings across the marketplace. Candidates must hold a Bachelor’s degree, be fluent in both English and Bahasa Malay, and possess at least three years of experience in e-commerce safety and quality analysis. Excellent coordination and communication skills are also essential. This position offers the opportunity to work closely with cross-functional teams to optimize processes and maintain high standards.

Qualifications

  • Bachelor's degree or above.
  • Fluency in English and Bahasa Malay is a must.
  • 3+ years of experience in e-commerce safety and quality analysis.
  • Ability to digest large data sets in a cohesive manner.

Responsibilities

  • Build quality assessment process and conduct quality assessments.
  • Conduct root cause data analysis to improve processes.
  • Develop quality inspection standards and optimize the process.
  • Enhance moderation policies in collaboration with teams.
  • Provide feedback and act as a contact for external stakeholders.

Skills

Fluency in English
Fluency in Bahasa Malay
Coordination skills
Communication skills
Data analysis
E-commerce compliance knowledge

Education

Bachelor's degree or above

Tools

Excel
Word
PowerPoint
Job description
A leading e-commerce company located in Malacca City is seeking a Policy Quality Assurance Specialist. In this role, you will be responsible for enhancing policies and ensuring the safety of listings across the marketplace. Candidates must hold a Bachelor’s degree, be fluent in both English and Bahasa Malay, and possess at least three years of experience in e-commerce safety and quality analysis. Excellent coordination and communication skills are also essential. This position offers the opportunity to work closely with cross-functional teams to optimize processes and maintain high standards.
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