Ecommerce Policy QA Specialist — Quality & Compliance

5G-Starlink Pte.; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading e-commerce company located in Malacca City is seeking a Policy Quality Assurance Specialist. In this role, you will be responsible for enhancing policies and ensuring the safety of listings across the marketplace. Candidates must hold a Bachelor’s degree, be fluent in both English and Bahasa Malay, and possess at least three years of experience in e-commerce safety and quality analysis. Excellent coordination and communication skills are also essential. This position offers the opportunity to work closely with cross-functional teams to optimize processes and maintain high standards.

Qualifications

• Bachelor's degree or above.
• Fluency in English and Bahasa Malay is a must.
• 3+ years of experience in e-commerce safety and quality analysis.
• Ability to digest large data sets in a cohesive manner.

Responsibilities

• Build quality assessment process and conduct quality assessments.
• Conduct root cause data analysis to improve processes.
• Develop quality inspection standards and optimize the process.
• Enhance moderation policies in collaboration with teams.
• Provide feedback and act as a contact for external stakeholders.

Skills

Fluency in English

Fluency in Bahasa Malay

Coordination skills

Communication skills

Data analysis

E-commerce compliance knowledge

Education

Bachelor's degree or above

Tools

Excel

Word

PowerPoint

Job description

A leading e-commerce company located in Malacca City is seeking a Policy Quality Assurance Specialist. In this role, you will be responsible for enhancing policies and ensuring the safety of listings across the marketplace. Candidates must hold a Bachelor’s degree, be fluent in both English and Bahasa Malay, and possess at least three years of experience in e-commerce safety and quality analysis. Excellent coordination and communication skills are also essential. This position offers the opportunity to work closely with cross-functional teams to optimize processes and maintain high standards.