Ecommerce Customer Service Officer

Sea Air Space; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Kuala Lumpur is looking for a Customer Service Representative to handle customer inquiries through live chat and email. The role requires strong communication in English and Mandarin, with responsibilities including providing product information and managing after-sales support. Fresh graduates are welcome, and the company offers a supportive work environment with growth opportunities and various employee benefits like bonuses and training.

Benefits

On-the-job training

Supportive work environment

Year-end bonus

Medical claims

Company trips

Regular team bonding activities

Qualifications

• Fresh graduates are welcome and training is provided.
• Ability to remain calm under pressure is crucial.

Responsibilities

• Handle customer inquiries exclusively through live chat, email, and website support.
• Provide product information and order status updates.
• Manage after-sales support including returns and complaints.
• Troubleshoot order and payment issues directly.
• Liaise with internal teams to resolve customer issues quickly.

Skills

Strong communication skills in English

Strong communication skills in Mandarin

Problem-solving skills

Team-oriented attitude

Education

Diploma or degree in Business Administration or Communications

Tools

Experience with e-commerce platforms

Familiarity with CRM systems

Knowledge of website ticketing tools

Job description

Job Responsibility

Job Responsibilities

Handle customer inquiries exclusively through live chat, email, and our websiteâs built-in support system â no telemarketing or sales involved.

Provide product information, sizing advice, and order status updates to help customers shop confidently.

Manage after-sales support, including returns, exchanges, refunds, and complaints, following company policies.

Troubleshoot order, payment, and website-related issues directly in the system and escalate technical cases when needed.

Liaise with internal teams (logistics, warehouse, marketing, and IT) to resolve customer issues quickly.

Maintain accurate and organized records of customer interactions in the companyâs system.

Coordinate with our Taiwan HQ customer service team, overcoming language and cultural differences when necessary.

Requirements

Job Requirements

Diploma or degree in Business Administration, Communications, or related field (fresh graduates are welcome; training provided).

Strong communication skills in English and Mandarin (to liaise with our Taiwan HQ and Mandarin-speaking customers).

Good problem-solving skills and the ability to remain calm under pressure.

Experience with e-commerce platforms, CRM systems, or website ticketing tools is an advantage.

Positive attitude, team-oriented, and committed to delivering excellent customer experiences.

Job Benefits

What We Offer

On-the-job training with guidance from experienced customer service supervisor

Supportive work environment with clear career growth opportunities.

Regular working hours: Monday to Friday, 9:00 AM â 6:00 PM, with 1-hour lunch break.

A workplace that values work-life balance and respects personal boundaries.

Year-end bonus based on performance.

Medical claims for eligible employees.

Company trips for team members with over 2 years of service.

Festive treats and bonuses during Mid-Autumn Festival, Chinese New Year, and Duanwu (Dragon Boat) Festival.

Company dinners and regular team bonding activities.

Incentive reward trips to our Taipei HQ for outstanding contributors.