eCommerce Customer Service & Logistics Admin

CH Global Marketing Plt; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading marketing company in Klang City is seeking an organized individual for order management, customer service, and logistics support. Responsibilities include processing orders from multiple platforms, ensuring timely deliveries, and handling customer inquiries. The ideal candidate should have at least an SPM or Diploma, strong computer skills, and experience in eCommerce. This role offers benefits including annual leave, medical leave, and annual bonuses.

Benefits

Annual leave

Medical and hospitalisation leave

Annual bonus

Travel allowance

Phone Bill allowance

Qualifications

• Must have SPM/Diploma or equivalent qualification.
• Fluent in English; additional languages are beneficial.
• Strong computer skills, especially in MS Office, SQL accounting experience is an advantage.

Responsibilities

• Monitor and process orders from multiple eCommerce platforms.
• Act as the first point of contact for customer inquiries.
• Receive and verify incoming goods, managing related documentation.
• Process customer returns and refunds according to policy.
• Maintain filing systems and perform payment reconciliations.

Skills

Proficiency in English

Strong computer skills

Organizational skills

Ability to work independently and in a team

Prior experience in eCommerce or customer service

Education

SPM/Diploma or equivalent

Tools

SQL Accounting systems

MS Office

Job description

A leading marketing company in Klang City is seeking an organized individual for order management, customer service, and logistics support. Responsibilities include processing orders from multiple platforms, ensuring timely deliveries, and handling customer inquiries. The ideal candidate should have at least an SPM or Diploma, strong computer skills, and experience in eCommerce. This role offers benefits including annual leave, medical leave, and annual bonuses.