E-commerce Operations Specialist

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is seeking a candidate to manage online store operations, ensuring accurate product listings and prompt customer service. The role involves collaborating with cross-functional teams on product promotions and inventory management while providing an outstanding online shopping experience. Fresh graduates with a customer-focused mindset and strong communication skills are encouraged to apply. Adaptability in a dynamic environment is essential.

Qualifications

• Experience in administrative work in e-commerce, digital or tech companies is an advantage.
• Good organizational and multitasking abilities are essential.
• Strong written and verbal communication skills are required.

Responsibilities

• Manage day-to-day operations of the online store.
• Ensure accurate and timely product listings, pricing, and inventory.
• Coordinate with the merchandising team for accurate product information.
• Monitor inventory levels and liaise with logistics for order fulfillment.
• Address customer inquiries and complaints professionally.
• Implement quality control processes for product information.

Skills

Detail-oriented

Organizational abilities

Multitasking abilities

Strong communication skills

Customer-focused mindset

Fluent in English

Fluency in Bahasa Melayu or Mandarin

Education

Fresh graduates encouraged

Job description

A leading e-commerce company in Kuala Lumpur is seeking a candidate to manage online store operations, ensuring accurate product listings and prompt customer service. The role involves collaborating with cross-functional teams on product promotions and inventory management while providing an outstanding online shopping experience. Fresh graduates with a customer-focused mindset and strong communication skills are encouraged to apply. Adaptability in a dynamic environment is essential.