E Commerce Manager

YFS Concept Store; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A retail e-commerce company based in Malaysia is looking for an E-Commerce Manager to lead operations, enhance user experience, and drive online sales growth. The ideal candidate will have at least 5 years of experience in e-commerce, with proven skills in managing teams and campaigns across platforms like Lazada and Shopee. Key responsibilities include developing strategies, analyzing market trends, and ensuring compliance with marketplace policies. This role offers a dynamic work environment focused on performance and innovation.

Qualifications

• Verifiable e-commerce management experience for a minimum of 5 years.
• Experience working with major marketplaces such as Lazada and Shopee.
• Successful history in driving online sales growth and managing promotional campaigns.

Responsibilities

• Lead and manage e-commerce operations across platforms.
• Develop and implement strategies to optimize user experience.
• Analyze market trends to find growth opportunities.
• Manage and nurture the E-Commerce Executive team.

Skills

Leadership skills

E-commerce platform knowledge

Analytical skills

Project management

Education

Bachelor’s degree in Business, Marketing, E-Commerce or related field

Tools

Data analytics tools

Microsoft Excel

Digital marketing tools

Job description

Working Location: The Mines Shopping Mall

Job Responsibilities

To lead and manage the company’s e-commerce operations across all platforms and marketplaces, driving online sales growth, optimising user experience, and ensuring seamless execution of campaigns and product launches.

Key Responsibilities

• Develop and implement e-commerce strategies aligned with business objectives
• Plan annual and monthly promotional calendars, ensuring timely execution
• Analyse market trends and competitor activities to identify growth opportunities
• Manage and mentor E-Commerce Executives, ensuring KPIs are met
• Coordinate with Marketing, Merchandising, and Logistics teams for smooth operations
• Conduct regular performance reviews and training sessions for the team

Platform & Marketplace Management

• Oversee product listing accuracy, pricing strategies, and stock availability
• Ensure compliance with marketplace policies and resolve operational issues promptly
• Drive optimisation of product content and visuals for better conversion rates

Campaign Management

• Lead planning and execution of major campaigns (e.g., double-digit sales, festive promotions)
• Monitor campaign performance and implement improvements for future events
• Ensure readiness for new product launches across all platforms

Performance Analysis & Reporting

• Track and analyse sales performance, traffic, and conversion metrics
• Prepare monthly reports and present insights to senior management
• Recommend actions to improve ROI and customer experience

• Strong leadership and team management skills
• Excellent understanding of e-commerce platforms and marketplace operations
• Analytical and data-driven approach to decision-making
• Ability to manage multiple projects and deadlines effectively

Qualifications & Experience

Education

• Bachelor’s degree in Business, Marketing, E-Commerce, or related field

Experience

• Minimum 5 years of experience in e-commerce operations, with at least 2 years in a managerial role
• Proven track record of driving online sales growth and managing campaigns
• Experience with major marketplaces (e.g., Lazada, Shopee) and e-commerce CMS platforms

Technical Skills

• Proficiency in data analytics tools and Microsoft Excel
• Familiarity with digital marketing strategies and SEO is an advantage