E-Commerce Manager

UNAVAILABLE; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading ecommerce marketing firm in Kuala Lumpur is seeking a Marketing Manager to develop and execute acquisition strategies across platforms like Facebook and Lazada. The ideal candidate will have over 4 years of eCommerce experience, strong performance marketing skills, and a data-driven mindset. This role includes managing projects, analyzing KPIs, and leading a team to maximize ecommerce performance while ensuring partnership success.

Benefits

Generous leave entitlements

Comprehensive medical coverage

Hybrid working schedule

Phone allowance

Qualifications

• 4+ years’ experience in eCommerce.
• Strong experience with performance marketing tools.
• Entrepreneurial mindset with hands-on approach.

Responsibilities

• Develop and execute ecommerce acquisition strategies.
• Analyze and track marketing performance against KPIs.
• Manage projects and campaigns across various platforms.

Skills

Performance marketing

Data analysis

Leadership

Time management

Ecommerce strategy

Education

BA/BS or equivalent experience

Tools

Online acquisition tools

Job description

Responsibilities

• Develop the strategy for and execute all local ecommerce acquisition efforts including:
  • Facebook, TikTok, Shopee, Lazada
  • Affiliates
• Collect data and track the performance of all marketing activities and channels against set KPIs (CPO, CPA, ROAS etc.)
• Manage day to day workflow and setup for projects and campaigns across platforms
• Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives
• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews
• Spearheading account management to ensure alignment with clients
• Manage conversations with key stakeholders like Shopee and Lazada to ensure partnership KPIs are met.
• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones
• Innovating to improve performance, growth and profitability across eCommerce channels
• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition
• Share best practices with peers within group
• Accountability and full ownership for campaign performance and aligned KPIs
• Training and mentoring executives to take up implementations across platforms
• Analyzing sales-related data to predict future sales and stock requirements.
• Full ownership of monthly budget plans for key events like double day, mid-month madness and pay days, allocating budgets and shifting them as per sales trends.
• Build relationship with retail store key account management teams and initiate top ups every month.
• Ownership of billing and top up related conversations with clients and marketplaces.
• Maintaining weekly and monthly reports diligently and sharing with clients with insights on time.
• Working closely with division and account leads for preparing QBRs and Monthly Review Decks
• QC of work performed by team to ensure error free work is delivered.
• Leading WIPs and adhoc calls with clients and providing strategic solutions regarding cross sell and up sell opportunities.
• Establishing a clear communication between teams on account for cross learning and sharing of knowledge.

Qualifications

• BA/BS or equivalent working experience.
• 4+ years’ experience in eCommerce
• Strong experience with performance marketing and online acquisition tools and networks
• Entrepreneurial mindset and willing to get hands dirty
• Acute analytical skills and a data-driven mentality – you know the relevant KPIs and how to work with them
• Excellent time management and organisation skills, comfortable in meeting tight deadlines
• Strong leadership abilities and track-record of hitting targets
• Previous experience working in a start-up or dynamic high-growth company a plus

Additional Information

Our employee benefits package comprises the following:

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance