E-Commerce Business Lead (Strategy & Operations)

MVC Resources; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A dynamic e-commerce enabler in Kuala Lumpur seeks an E-Commerce / Brand Manager to lead strategic growth initiatives. This role involves designing e-commerce strategies, managing key accounts, and using data analytics to enhance operations. The ideal candidate will have at least 5 years of experience in E-Commerce Key Account Management and demonstrate strong persuasion skills. Join a vibrant culture eager for innovation and impact in a transforming industry.

Qualifications

• At least 5 years of experience specifically in E-Commerce Key Account Management.
• Strong persuasion and presentation skills; ability to close deals.
• Builder mindset; proactive and solution-oriented.
• Comfortable with numbers to diagnose business health.

Responsibilities

• Design and execute end-to-end e-commerce strategies.
• Lead strategies for Live Selling platforms and Social Commerce.
• Oversee user experience and ensure platform optimization.
• Act as primary strategic partner for key accounts.
• Collaborate with brand partners to create Joint Business Plans.
• Optimize product listings and inventory levels using analytics.
• Mentor and manage a high-performing team.
• Prepare and present performance reports to stakeholders.

Skills

E-Commerce Key Account Management

Persuasion and presentation

Data analysis

Problem-solving

Education

Diploma or Bachelor’s Degree

Job description

E-Commerce / Brand Manager / Business Lead (Key Account, Strategy & Operations)

Lead the Digital Evolution. Scale Big Brands. Shape the Future of Commerce.

Location: Selangor | Type: Full-Time | Level: Senior/Management

The Opportunity We are a dynamic e-commerce enabler looking for a strategic pilot to steer our growth. We don't just move boxes; we build digital ecosystems for brands. If you have an entrepreneurial heartbeat and are ready to combine data logic with creative strategy, we want to talk to you.

What You Will Own (The Mission)

Blueprint the Future: Design and execute end-to-end e‑commerce strategies that smash sales targets and drive sustainable growth.

Pioneer New Channels: Lead our charge into the future of retail by developing strategies for upcoming Live Selling platforms and Social Commerce.

Platform Evolution: Oversee the user experience, ensuring our platform is SEO‑optimized, mobile‑ready, and constantly updated (upcoming strategic project).

2. Brand & Partner Leadership

The Trusted Advisor: Act as the primary strategic partner for key accounts, nurturing long‑term relationships and ensuring their profitability on our platform.

Joint Business Planning: Don't just take orders—collaborate with brand partners to co‑create Joint Business Plans (JBP) that prioritize mutual growth.

Seamless Onboarding: Guide new brands through a frictionless integration process, setting them up for success from Day 1.

3. Operations & Analytics

Data‑Driven Command: Utilize advanced analytics tools to track performance, turning raw data into actionable insights that improve ROI.

Inventory Intelligence: Master the “digital shelf” by optimizing product listings, pricing strategies, and stock levels to minimize out‑of‑stock scenarios and maximize sales velocity.

Market Watch: Stay ahead of the curve by monitoring industry trends, competitor moves, and emerging tech.

4. Team & Culture

Lead from the Front: Mentor and manage a high‑performing team, including Key Account Managers, ensuring individual success links to departmental goals.

Connect the Dots: Champion cross‑functional collaboration, aligning Sales, Marketing, and Operations to support our brand partners.

Stakeholder Visibility: Prepare and present high‑impact performance reports to internal stakeholders and brand partners.

Requirements

Who You Are

• The Veteran: You possess a Diploma or Bachelor’s Degree with at least 5 years of experience specifically in E‑Commerce Key Account Management.
• The Negotiator: You have strong persuasion and presentation skills; you know how to close a deal and tell a story with data.
• The Entrepreneur: You have a “builder” mindset—flexible, positive, and energetic. You don't wait for instructions; you find solutions.
• The Analyst: You are comfortable with numbers and can diagnose business health through KPIs.

Benefits

Why Join Us?

• Be the Architect, Not Just the Manager: We are entering a pivotal phase of transformation. With upcoming initiatives in Live Commerce and a platform overhaul, you aren't just stepping into an existing role—you are stepping in to build the engine for our next stage of growth.
• High-Visibility Impact: You will be the strategic bridge between major Brand Partners and our internal success. Your decisions on pricing, inventory, and strategy will have immediate, measurable effects on the P&L.
• Data Meets Creativity: We don't guess; we know. We provide the tools for you to make data‑driven decisions, but we value the creative "entrepreneurial spirit" required to test new ideas and innovate.
• Agile & Energetic Culture: We hate red tape. We are looking for leaders with a positive, flexible attitude who want to move fast, break boundaries, and lead a team that is hungry for success.