Duty Manager

AccorHotel; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Malaysia is seeking a skilled Duty Manager to oversee daily operations and ensure exceptional guest experiences. Your role will involve managing hotel operations during shifts, addressing guest inquiries, and leading team members to maintain high service standards. Ideal candidates will possess a degree in Hospitality Management and at least 5 years in the industry, with strong leadership capabilities. This position demands flexibility and cultural sensitivity, focusing on creating memorable impacts for guests.

Qualifications

• Minimum of 5 years of experience in the hospitality industry, with 2 years in management.
• Proven track record of managing guest relations.
• Fluency in English and Bahasa Melayu.

Responsibilities

• Oversee hotel operations during assigned shifts.
• Ensure exceptional guest service and address inquiries.
• Handle guest complaints and concerns professionally.
• Manage check-in and check-out processes.

Skills

Exceptional customer service

Team management

Problem-solving

Communication

Organizational skills

Cultural sensitivity

Ability to work flexible hours

Education

Diploma or Bachelor's degree in Hospitality Management

Tools

Hotel property management systems

Microsoft Office suite

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a highly skilled and Guest-focused Duty Manager to join our team. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.

• Oversee and coordinate all aspects of hotel operations during assigned shifts
• Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
• Manage and motivate team members to maintain high performance standards
• Handle guest complaints and concerns professionally and efficiently
• Coordinate with various departments to ensure seamless communication and service delivery
• Implement and enforce hotel policies, procedures, and safety regulations
• Monitor and maintain cleanliness and presentation standards throughout the property
• Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests
• Conduct regular inspections of public areas and guest rooms to maintain quality standards
• Assist in training and developing staff to enhance their skills and knowledge
• Handle emergency situations and make critical decisions when necessary
• Prepare and submit daily reports on hotel operations and guest feedback
• Collaborate with other managers to improve overall hotel performance and guest satisfaction

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role
• Proven track record of delivering exceptional customer service and managing guest relations
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel property management systems and Microsoft Office suite
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong problem-solving skills and ability to make quick, effective decisions
• Detail-oriented with excellent organizational and multitasking abilities
• Cultural sensitivity and understanding of local customs.
• Fluency in English and Bahasa Melayu.
• Familiarity with local regulations and hospitality standards in Malaysia
• Ability to remain calm and professional under pressure
• Commitment to maintaining high standards of cleanliness and presentation
• Adaptability to changing situations and ability to work in a fast-paced environment