Duty Manager

Swiss-Garden Hotel & Residences; Perak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Perak is seeking an exceptional Duty Manager to oversee hotel operations and ensure guest satisfaction. In this full-time role, you will coordinate daily operations, respond to guest inquiries, and manage hotel facilities while providing leadership to your team. Applicants should have at least 3 years of experience in a similar position, strong communication skills, and a passion for customer service. Opportunities for career development and a supportive work environment are promoted visibly.

Benefits

Health insurance

Professional development opportunities

Work-life balance

Flexible working arrangements

Qualifications

• Minimum 3 years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent customer service orientation, with a passion for delivering exceptional guest experiences.

Responsibilities

• Supervising and coordinating the daily operations of the hotel.
• Responding promptly and professionally to guest inquiries and concerns.
• Overseeing the management of hotel facilities, equipment, and supplies.

Skills

Leadership

Communication

Customer service

Hotel management software

Adaptability

Fluency in English

Fluency in Bahasa Malaysia

Education

Relevant hospitality or business management qualifications

Job description

We are seeking an exceptional Duty Manager to join our team at Swiss-Garden International Hotels, Resorts & Inns in Perak. As Duty Manager, you will play a vital role in overseeing the smooth and efficient operation of our hotel, ensuring our guests receive an exceptional experience during their stay. This is a full-time position with opportunities for career development within our growing hospitality group.

What you'll be doing

• Supervising and coordinating the daily operations of the hotel, including front desk, concierge, and guest services
• Responding promptly and professionally to guest inquiries and concerns, ensuring their satisfaction
• Overseeing the management of hotel facilities, equipment, and supplies to maintain high standards of cleanliness and functionality
• Collaborating with other department heads to plan and execute events, activities, and promotions
• Monitoring staff performance, providing feedback and coaching to help them develop their skills
• Ensuring compliance with all relevant health, safety, and security regulations
• Assisting with administrative tasks, such as inventory management and financial reporting
• Ensure that assigned bedrooms, corridors, vending areas and other areas are well cleaned on a daily basis, inspect these areas daily and submit work orders to the engineering department for any defects
• Work closely with all departments and gain working knowledge of front office, housekeeping, human resource, account and necessary aspects of engineering
• Continuously inspect the assigned areas and rooms to ensure cleanliness is kept to the highest level, prepare inspection reports and follow up to complete defects
• Ensure that an effective and complete training program is in use and that all associates are well trained and retrained as needed
• Ensure that SOPs are available, current and in effect
• Ensure that purchasing manuals are kept up to date and only approved items are purchased with maintained purchase logs
• Ensure that accurate inventories are taken: guest/cleaning supplies and uniforms monthly, linen monthly and maintenance supplies
• Complete weekly inspections on guests’ rooms and public areas and the maintenance of all fixtures, fittings and operating equipment
• Attend to guest complaints, requests or inquiries regarding the comfort of bedroom services and immediately take all corrective measures
• Monitor all staff attendance and report any disciplinary issues to the management
• Prepare and manage weekly & monthly duty rosters of all departments
• Manage a daily log on the daily operations and forward it to the management
• Manage any other duties as assigned by management from time to time

What we're looking for

• Minimum 3 years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent customer service orientation, with a passion for delivering exceptional guest experiences
• Proficient in using hotel management software and systems
• Flexible and adaptable, with the ability to work effectively in a fast‑paced environment
• Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in other languages an advantage
• Relevant hospitality or business management qualifications
• Willing to relocate to Damai Laut, Perak

What we offer

At Swiss‑Garden International Hotels, Resorts & Inns, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including health insurance, and opportunities for professional development. Our company culture promotes work‑life balance, with flexible working arrangements and a supportive team atmosphere. If you're looking to grow your career in the hospitality industry, we encourage you to apply for this exciting Duty Manager role.

Apply now and join our dynamic team at Swiss‑Garden International Hotels, Resorts & Inns!