Domain Lead

Asia Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm based in Selangor, Malaysia, is seeking a professional with over 10 years of experience to manage the delivery performance of Technology Delivery Services. The ideal candidate will provide leadership to both onshore and offshore teams while ensuring client satisfaction and quality assurance. Strong communication skills, relationship management, and expertise in handling complex global projects are essential. This role requires a proactive approach to risk management and continuous improvement of delivery efficiency.

Qualifications

• At least 10 years' experience in leadership roles within engineering or banking.
• Experience in managing complex, global programs.
• Ability to communicate effectively in written and verbal forms.

Responsibilities

• Manage delivery performance for Technology Delivery Services.
• Supervise and guide both onshore and offshore teams.
• Act as Point-of-Contact for clients on delivery matters.
• Analyze and mitigate delivery risks.
• Ensure quality assurance of team delivery.

Skills

Exceptional communication skills

Leadership experience

Relationship management skills

Risk management

Project delivery expertise

Education

Bachelor's degree

Job description

Key Responsibility

• Accountable for delivery performance of our Technology Delivery Services (e.g. quality, client satisfaction, financial) for selected accounts and projects.
• Provide supervision and guidance to both onshore and offshore teams to achieve the delivery targets.
• Proactively explore and implement new practices and enablement to improve delivery efficiency and quality.
• Act as Point-of-Contact to clients on delivery matters and facilitate client relationship building.
• Proactively analyze, identify, prioritize, and mitigate delivery risks for overall portfolio and specific delivery project.
• Demonstrate experience and expertise in driving and managing large scale delivery project (for both Solution Delivery and Application Management projects).
• Solid experience working with nearshore/offshore delivery teams, and knowledgeable about related methodology, tools, collaboration enablement, people management.
• Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.
• Drives profitability and continued success by managing service quality and cost and leading delivery.
• Measures and communicates progress to leadership within committed time frames.
• Proactively support sales through innovative solutions and delivery excellence.
• Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.
• Research, gather and synthesize information.
• Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. Lead the effort to design, build and configure applications, acting as the primary point of contact.
• Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.
• Partner closely with the Group domain team to plan and manage transitioned deliverables.

Qualification

• Bachelor's degree with at least 10 years' experience
• Experience in various leadership Experience in a complex, global engineering and banking/ financial services organization .
• Exceptional communication skills, written, verbal and presentation .
• Experience delivering highly complex, global programs and projects
• Strong relationship management skills with executive stakeholders Deep and broad experience in corporate (Technologies)