Disruption Response Lead, Revenue Management Ops

Malaysia Airlines; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading airline company in Kuala Lumpur is seeking an Executive in Revenue Management Operations to oversee the handling of flight disruptions. The role involves coordinating communication with various departments to enhance passenger experience during these events while ensuring operational efficiency. Candidates should possess at least a diploma or degree in a relevant field and have two years of working experience, ideally in airport operations or ticketing systems. Strong problem-solving and communication skills are essential for this position.

Qualifications

• 2 years working experience in related fields.
• Experience in Airport Operations is preferable.

Responsibilities

• Monitor and manage real-time flight disruptions including delays and cancellations.
• Perform passenger re-accommodation activities affected by flight changes.
• Provide support to various Business Units for operational matters.

Skills

Knowledge on Amadeus Customer Management or ticketing system

Strong Communication Skills

Problem-Solving Ability

Education

Diploma or degree in aviation management or business discipline

Job description

A leading airline company in Kuala Lumpur is seeking an Executive in Revenue Management Operations to oversee the handling of flight disruptions. The role involves coordinating communication with various departments to enhance passenger experience during these events while ensuring operational efficiency. Candidates should possess at least a diploma or degree in a relevant field and have two years of working experience, ideally in airport operations or ticketing systems. Strong problem-solving and communication skills are essential for this position.