Director of Quality - Luxury Hotel Pre-Opening Lead

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global hospitality company is seeking a Director of Quality for the Waldorf Astoria in Kuala Lumpur. Responsibilities include overseeing quality assurance programs, driving guest satisfaction, and leading training initiatives. Candidates should have a Bachelor's degree in Hospitality Management, Lean Six Sigma certification preferred, and a strong background in luxury hotel operations. This role promises a chance to contribute to exceptional guest experiences.

Qualifications

• Possess a Bachelor’s Degree in Hospitality Management or related field.
• Certification in Lean Six Sigma is an advantage.
• Proven expertise in quality management within the hospitality industry.
• Pre-opening experience is an added advantage.
• Strong track record of driving guest satisfaction.
• Exceptional communication and interpersonal skills.

Responsibilities

• Design and oversee quality assurance programs.
• Implement enhancements using audits and performance metrics.
• Create and lead training programs for service standards.
• Collaborate with department heads on quality goals.

Skills

Quality Assurance Expertise

Continuous Improvement & Innovation

Learning & Development Strategy

Cross-Functional Collaboration

Strong Analytical Skills

Exceptional Communication Skills

Education

Bachelor’s Degree in Hospitality Management, Business Administration, or related field

Tools

Lean Six Sigma

Job description

A leading global hospitality company is seeking a Director of Quality for the Waldorf Astoria in Kuala Lumpur. Responsibilities include overseeing quality assurance programs, driving guest satisfaction, and leading training initiatives. Candidates should have a Bachelor's degree in Hospitality Management, Lean Six Sigma certification preferred, and a strong background in luxury hotel operations. This role promises a chance to contribute to exceptional guest experiences.