Director of Operations — Guest Experience & Events Leader

ISLAND LANDCAP HOSPITALITY SDN. BHD.; Penang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A hospitality company is seeking an experienced Senior Manager – Operations / Director of Operations in Penang. This role involves ensuring exceptional service quality, managing event operations, and leading teams to achieve excellence. The ideal candidate will have strong leadership skills and a proficiency in operational planning. Responsibilities also include maintaining safety standards and continuous improvement based on guest feedback. This position is critical for enhancing client satisfaction and organization reputation.

Qualifications

• Experience in operations management, preferably in hospitality.
• Strong leadership and team management skills.
• Fluency in multiple languages is beneficial.

Responsibilities

• Ensure high-quality service delivery across departments.
• Oversee event and banquet operations for seamless execution.
• Uphold safety standards and manage facility upkeep.

Job description

A hospitality company is seeking an experienced Senior Manager – Operations / Director of Operations in Penang. This role involves ensuring exceptional service quality, managing event operations, and leading teams to achieve excellence. The ideal candidate will have strong leadership skills and a proficiency in operational planning. Responsibilities also include maintaining safety standards and continuous improvement based on guest feedback. This position is critical for enhancing client satisfaction and organization reputation.