Director / Head / Senior Manager of Operations

Foto-Zzoom Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading innovative laundromat company in Kuala Lumpur is seeking a Director / Head / Senior Manager of Operations to oversee its operational strategies and enhance efficiency. The ideal candidate will possess a strong background in operations management, with demonstrated leadership skills and a commitment to continuous improvement. This role involves integrating systems, optimizing processes, and fostering team alignment to drive the company's growth and success. Candidates must have a Bachelor's degree and proven capabilities in problem-solving and strategic execution.

Qualifications

• Proven experience in operations management, preferably in a fast-paced retail or service environment.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills.
• Demonstrated ability to implement innovative solutions and challenge existing processes.

Responsibilities

• Develop and implement comprehensive operational strategies that align with the company’s vision.
• Oversee all operational activities for maximum efficiency, quality, and cost-effectiveness.
• Integrate various systems and processes to create a seamless operational workflow.
• Establish and monitor key performance indicators to assess operational effectiveness.
• Optimize the allocation of resources to meet operational demands.

Skills

Operational Excellence

Strategic Execution

Systems Integration

Process Optimization

Problem Solving

Leadership Skills

Continuous Improvement

Emotional Intelligence

Education

Bachelor’s degree in Business Administration, Operations Management, or a related field

Job description

Director / Head / Senior Manager of Operations

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Are you a seasoned leader with a passion for driving Operational Excellence and achieving Strategic Execution? Do you excel at Systems Integration and Process Optimization, ensuring organizational Efficiency and Reliability? We are seeking a Director / Head / Senior Manager of Operations who embodies a Holistic Approach and Systemic Thinking to align our teams and elevate our business. If you are Results-Driven, adept at Problem Solving, and committed to fostering Team Alignment and Accountability, we invite you to lead our innovative, tech-driven laundromat business into its next phase of growth. If you align with our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we'd love to hear from you.

• Strategic Planning and Execution:
  • Develop and implement comprehensive operational strategies that align with the company’s vision and long-term objectives.
  • Utilize Systemic Thinking to understand and optimize the interplay between different business functions.
  • Drive Goal Achievement through meticulous Strategic Planning and Structured Implementation.
• Operational Excellence and Efficiency Optimization:
  • Oversee all operational activities to ensure maximum Efficiency, quality, and cost-effectiveness.
  • Lead Process Improvement initiatives, leveraging Process Optimization techniques to enhance performance.
  • Implement best practices for Continuous Improvement and Quality Assurance across all operations.
• Systems Integration and Process Optimization:
  • Integrate various systems and processes to create a seamless operational workflow.
  • Identify and implement technological solutions for Innovation Implementation that improve productivity and stakeholder satisfaction.
  • Streamline operations through effective Systems Integration and Efficiency Optimization.
• Cross-Functional Leadership and Team Alignment:
  • Provide Collaborative Leadership to ensure all departments are aligned with organizational goals.
  • Foster a culture of open communication and cooperation, promoting Effective Communication across teams.
  • Enhance Organizational Effectiveness by encouraging teamwork and shared accountability.
• Performance Management and Accountability:
  • Establish and monitor key performance indicators (KPIs) to assess operational effectiveness.
  • Promote a culture of Accountability by setting clear expectations and holding teams responsible for outcomes.
  • Utilize Performance Management systems to recognize achievements and address areas for improvement.
• Resource Management and Organizational Development:
  • Optimize the allocation of resources, including personnel, technology, and capital, to meet operational demands.
  • Lead initiatives for Organizational Development that enhance capacity and capability.
  • Ensure sustainable growth through prudent Resource Management.
• Problem Solving and Decision-Making:
  • Employ strong Problem-Solving skills to address operational challenges proactively.
  • Make informed decisions based on data analysis and strategic priorities.
  • Demonstrate Adaptability in responding to changing market conditions and internal dynamics.
• Continuous Improvement and Innovation:
  • Champion a culture of Continuous Improvement by encouraging feedback and implementing enhancements.
  • Lead Innovation Implementation efforts to stay ahead of industry trends and improve service delivery.
  • Evaluate and adopt new technologies that drive operational excellence.
• Holistic and Systemic Thinking:
  • Approach challenges with a Holistic perspective, considering the broader impact on the organization.
  • Utilize Systemic Thinking to understand complex systems and interrelationships within the business.
  • Develop strategies that address root causes rather than symptoms.
• Self-Care and Resilience:
  • Recognize the importance of self-care to sustain high performance in a demanding role.
  • Implement personal strategies to recharge and maintain well-being.
  • Encourage a culture of resilience and long-term success within the team.
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in a fast-paced retail or service environment.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills.
• Demonstrated ability to implement innovative solutions and challenge existing processes.
• Comfortable making tough decisions, including restructuring and resource optimization.
• High level of adaptability and resilience in the face of change.
• Commitment to personal growth and self-care practices.
• Open to candidates from various industries with transferable skills.
• Resilience: You believe every challenge has a solution and persist until it's found.
• Growth Mindset: Fully committed to your own development and the growth of your team.
• Profitability Focus: Understand the importance of efficient operations in driving profitability.
• Results-Oriented: Dedicated to achieving exceptional outcomes and exceeding expectations.
• Long-Term Vision: Provide solutions that ensure lasting success and sustainability.
• Leadership Excellence: Ability to inspire and lead teams through change and growth.
• Strategic Communication: Skilled in conveying information effectively across all levels of the organization.
• Innovative Problem-Solving: Proactive in identifying inefficiencies and implementing creative solutions.
• Change Management: Comfortable with making and implementing difficult decisions to improve operations.
• Emotional Intelligence: Maintain professionalism while forming strong team bonds; aware of personal and team well-being needs.