Director – Global People Services Solutions (Innovation, AI, Productivity Improvement & Data)

Micron Semiconductors; Kampung Sekolah Simpang Ampat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global technology company in Malaysia seeks a Director for Global People Services Solutions. This strategic leader will transform HR service delivery through innovative technologies and data-driven decision-making. The role focuses on enhancing employee experience and operational efficiency using AI, automation, and analytics. Candidates must have over 10 years of HR operations experience and a proven track record in leading digital initiatives. Join the team to drive continuous improvement and foster a culture of innovation.

Qualifications

• 10+ years of experience in HR operations or transformation roles.
• Proven experience in leading digital HR initiatives.
• Strong understanding of AI, automation, and data analytics in HR.

Responsibilities

• Lead the design and implementation of innovative HR service models.
• Pilot emerging technologies to streamline HR processes.
• Drive continuous improvement initiatives across HR operations.

Skills

HR operations

Digital HR initiatives

AI understanding

Stakeholder engagement

Communication skills

Education

Lean Six Sigma certification

Agile certification

Tools

Microsoft Copilot

ServiceNow

Power BI

Tableau

Job description

Director – Global People Services Solutions (Innovation, AI, Productivity Improvement & Data)

2mo ago , from MICRON SEMICONDUCTOR ASIA OPERATIONS PTE LTD

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The People Services Solutions Director – Innovation, AI, Productivity Improvement & Data is a strategic leader responsible for transforming HR service delivery through innovative technologies, data‑driven decision‑making, and continuous process improvement. This role drives the modernization of HR operations by leveraging AI, automation, and analytics to enhance employee experience, operational efficiency, and service quality.

Key Responsibilities

• Lead the design and implementation of innovative HR service models and digital solutions.
• Identify and pilot emerging technologies (e.g., generative AI, chatbots, RPA) to streamline HR processes.
• Foster a culture of innovation within HR Services, encouraging experimentation and agile delivery.
• Develop and execute an AI strategy for People Services Solutions Team, including use cases in talent acquisition, employee support, and workforce planning.
• Implement intelligent automation to reduce manual tasks and improve service turnaround times.
• Ensure ethical and compliant use of AI in HR, including data privacy and bias mitigation.
• Drive continuous improvement initiatives across HR operations using Lean, Six Sigma, and agile methodologies.
• Analyze workflows and identify opportunities to enhance efficiency, reduce costs, and improve service levels.
• Establish and monitor productivity KPIs and service metrics.
• Lead the development of HR data strategy, including governance, reporting, and advanced analytics.
• Enable data‑driven decision‑making by providing actionable insights on workforce trends, service performance, and employee experience.
• Promote data literacy across HR teams and business partners.

Qualifications

• 10+ years of experience in HR operations, HR shared services, transformation roles, business or engineering operations.
• Proven experience in leading digital HR initiatives and managing cross‑functional teams.
• Strong understanding of AI, automation, and data analytics in HR contexts.
• Excellent stakeholder engagement, change management, and communication skills.
• Experience with AI tools (e.g., Microsoft Copilot, ServiceNow, chatbots) and data platforms (e.g., Power BI, Tableau).
• Knowledge of global HR compliance, data privacy, and ethical AI practices.
• Certifications in Lean Six Sigma, Agile, or HR technology platforms (e.g., Workday, SAP SuccessFactors).

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.