Direct Import Order Management Analyst

Mattel, Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global toy company is seeking a DI Order Fulfilment Analyst to manage direct import orders efficiently. This role requires coordinating with supply chain partners and improving processes, necessitating a Bachelor's degree and 3–5 years of relevant experience. Candidates should be proficient in Microsoft Excel and effective communicators. The position involves working during EMEA hours, showcasing the flexibility to operate in a dynamic environment with a focus on collaboration and problem-solving.

Qualifications

• 3–5 years of experience in order management, merchandising, or sales operations.
• Strong proficiency in Microsoft Excel including PivotTables and VLOOKUP.
• Excellent written and spoken English; Mandarin is an added advantage.

Responsibilities

• Process DI orders from intake through confirmation and release with high accuracy.
• Coordinate shipment instructions and stock allocation with supply chain partners.
• Identify opportunities to streamline DI order fulfilment processes.

Skills

Order management

Supply chain operations

Microsoft Excel

Communication

Problem-solving

Education

Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Tools

Microsoft Excel

Tableau

Cognos

SQL

Job description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity

As a DI (Direct Import) Order Fulfilment Analyst, you will play a pivotal role in ensuring accurate, timely, and efficient processing of direct import orders. You’ll support global order fulfilment, with a focus on Amazon EMEA accounts, collaborating with internal and external stakeholders to execute seamless end-to-end operations. This role is central to coordinating stock availability, compliance documentation, order tracking, data reporting as well as co-creating process due to new set-up —contributing directly to customer satisfaction and the successful execution of our global supply chain.

What Your Impact Will Be

Order Management

• Process DI orders from intake through confirmation and release with high accuracy.
• Coordinate shipment instructions, stock allocation, and timely delivery in collaboration with supply chain partners.
• Manage the order book and ensure alignment with both internal standards and customer requirements.
• Submit compliance documents and product labels and support the order commit process.

Customer Support

• Proactively address order changes due to supply constraints or customer requests.
• Act as a point of contact for inquiries related to delivery, compliance, and fulfilment timelines.

Process Improvement

• Identify opportunities to streamline DI order fulfilment processes and contribute to continuous improvement initiatives.
• Analyze key performance indicators (KPIs) such as order accuracy, cycle time, and OTIF (On-Time-In-Full).
• Participate in new projects and pilot programs, such as Amazon DI, to support growth and operational refinement.

Cross-Functional Collaboration

• Work closely with Logistics, Supply Planning, Sales, Finance, and local fulfilment teams.
• Maintain effective communication and workflow alignment between global and regional stakeholders.

Qualifications

What We’re Looking For:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• 3–5 years of experience in order management, merchandising, or sales operations, preferably in a fast‑paced or seasonal industry such as toys or consumer goods.
• Strong proficiency in Microsoft Excel (PivotTables, VLOOKUP, charts); familiarity with Tableau, Cognos, or SQL is a plus.
• Foundational understanding of supply chain operations and compliance requirements.
• Excellent written and spoken English; Mandarin is an added advantage.
• Strong communication, coordination, and problem‑solving skills.
• Detail‑oriented, well‑organized, and capable of managing multiple priorities under tight timelines.
• Collaborative and culturally aware team player with the flexibility to navigate cross‑regional operations.
• Comfortable in a dynamic environment with evolving responsibilities and structure.
• Self‑starter with a continuous improvement mindset and eagerness to contribute to long‑term organizational success.

Work Arrangements

• Will be required to work during EMEA working hours
• Will be required to work during Malaysia public holidays (replacement leaves provided)

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.