Digital Marketing Executive

5G-Starlink Pte.; Malacca City; On-site; MYR 30,000 - 50,000; Full time

Job summary

A technology company in Malacca seeks a Digital Marketing Executive responsible for managing SEO and PPC campaigns, responding to customer inquiries, and ensuring product availability. Candidates should demonstrate strong communication skills and the ability to foster a robust online presence through effective digital marketing strategies. This role includes handling inbound/outbound calls and maintaining customer satisfaction, making it critical for applicants to possess the necessary skills and experience in customer service and digital marketing.

Qualifications

• Energetic with excellent communication skills.
• Ability to manage SEO and SEM campaigns effectively.
• Experience in building a strong online presence.

Responsibilities

• Handle inbound and outbound calls professionally.
• Manage SEO activities and improve website user experience.
• Launch and monitor PPC campaigns across digital platforms.
• Respond to customer inquiries to maintain high satisfaction.

Skills

Strong communication skills

SEO management

PPC campaign management

Customer service experience

Tools

Web analytics tools

Job description

About the job Digital Marketing Executive

The ideal candidate demonstrates energetic, strong communication skills, can handle inbound and outbound calls, manage SEO and SEM campaigns, and build a strong online presence.

Client Management

• Respond efficiently to customer inquiries and maintain high customer satisfaction by handling incoming and outbound calls in a professional manner.
• Provide end‑to‑end support to customers (walk‑ins and phone calls), ensure product availability, and guarantee on‑time delivery.
• Solve customer issues related to orders, pick‑up, delivery, and quality to retain the customer base.

Digital Marketing

• Manage SEO activities: keyword research, image optimization, organic traffic, conversion rates, link building, and use of web analytics tools.
• Develop creative content marketing ideas, update the website, and collaborate with designers to improve user experience.
• Launch and monitor PPC campaigns across digital platforms; track, report, and analyze analytics and campaign performance.
• Research competitor advertising links and stay current with best SEO and SEM practices.
• Perform other duties as needed.

Order Management

• Answer inbound and outbound calls and provide chat support regarding product availability, quality, order status, and delivery.
• Build constructive dialogues with customers and propose alternative product choices when requested products are unavailable.
• Maintain data accuracy and verify all customer service records.