Digital Marketing Consultant – English Market Growth

TDCX; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global BPO company in Kuala Lumpur seeks a Digital Marketing Consultant to deliver exceptional customer support across various channels. The ideal candidate will possess a diploma or degree and strong communication skills. Responsibilities include identifying customer needs, resolving issues efficiently, and providing feedback to enhance service standards. Join a vibrant team focused on career development and enjoy attractive remuneration and perks.

Benefits

Attractive remuneration

Comprehensive medical and insurance coverage

Engaging activities and recognition programs

Qualifications

• Strong communicator with good listening and empathy skills.
• Able to multi-task and tailor responses to customer needs.
• Excellent verbal and written communication in English and local language.

Responsibilities

• Provide excellent support through various communication channels.
• Identify customer needs and provide strategic solutions.
• Ensure first contact resolution and effective follow-up.

Skills

Strong communication skills

Effective listening

Time management skills

Customer service orientation

Education

Diploma or Degree in any field

Job description

A leading global BPO company in Kuala Lumpur seeks a Digital Marketing Consultant to deliver exceptional customer support across various channels. The ideal candidate will possess a diploma or degree and strong communication skills. Responsibilities include identifying customer needs, resolving issues efficiently, and providing feedback to enhance service standards. Join a vibrant team focused on career development and enjoy attractive remuneration and perks.