Desktop Support Specialist 2

Dexcom; Penang; On-site; MYR 38,000 - 55,000; Full time

Job summary

A leading healthcare technology company in Malaysia is seeking an IT Support Specialist. In this role, you will provide technical assistance to employees, including installation and troubleshooting of hardware and software. Candidates should have at least 2 years of experience in technical support, possess strong communication skills, and work effectively in a team. This position offers a unique opportunity to contribute to impactful IT projects in a collaborative environment.

Qualifications

• Minimum of 2 years of related experience.
• Demonstrable ability to collaborate effectively.
• Good communication and interpersonal skills.

Responsibilities

• Install, configure, and troubleshoot hardware and peripherals.
• Provide timely support for daily IT incidents.
• Maintain user accounts and data integrity.
• Recommend hardware and software solutions.
• Deliver end-user support via multiple channels.

Skills

Technical support experience

Effective communication

Problem-solving skills

Collaboration

Education

Bachelor’s degree in computer science or related field

Diploma in computer science or related field

Job description

Are you passionate about delivering top-notch technical support and improving the end-user experience? We are looking for a skilled and proactive IT Support Specialist to join our team. This role offers an exciting opportunity to work with diverse technologies, tackle complicated problems, and contribute to impactful IT initiatives.

Summary:

Join Dexcom and contribute to our outstanding team that values innovation and excellence. As a Desktop Support Specialist, you will provide technical support to our manufacturing and office employees, as well as VIPs. Your main responsibilities will include installing, configuring, and troubleshooting computer hardware and peripherals. Effective communication skills, both technical and non-technical, will be crucial in this role. Additionally, you will have the opportunity to recommend hardware and software solutions and supply to IT projects.

Crucial Duties and Responsibilities

• Perform the installation, configuration, and deployment of desktop systems, workstations, laptops, mobile devices, printers, and copiers to support and improve the end-user environment.
• Provide timely support for daily IT incidents and service requests.
• Maintain user accounts, data integrity, and file system security for the desktop environment, closely following company processes.
• Recommend and implement hardware and software solutions, including new acquisitions and upgrades.
• Ensure encryption, patching, virus protection, and backup of endpoints are completed detailed.
• Tackle routine and sophisticated issues with end-user computer equipment and network connectivity.
• Deliver end-user support in person, via chat, with remote support tools, and by telephone.
• Support the service desk team with feedback and process improvements.
• Act as a blocking issue point for incoming incidents, problems, or requests.
• Communicate highly technical information effectively to both technical and nontechnical personnel.
• Draft, review, improve, and approve documentation and Knowledge Base articles related to the configuration, maintenance, and fixing of desktop systems.
• Demonstrate competence, initiative, follow-through, and good project management skills.
• Adhere to Change Control Processes and Procedures.
• Accurately record and communicate system failures, repairs, installations, or changes.
• Ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA, and PCI regulations and standards.
• Assume and perform other duties as assigned.

Required Qualifications:

• A minimum of 2 years of related experience with a bachelor’s degree or equivalent, or a Diploma in computer science, information technology, or a related field.
• Demonstrable ability to collaborate effectively and nurture a positive work environment.
• Good communication and interpersonal skills.

Preferred Qualifications:

• Extensive knowledge of IT systems, infrastructure, and protocols.
• Familiarity with the ITIL framework and standard methodologies.

Why Join Us?

This is your chance to grow your IT career in a collaborative and innovative environment where your contributions directly impact organizational success. If you're a problem-solver with a passion for technology and a commitment to excellence, we’d love to hear from you.

Apply today to become a key player in our IT success story!