Deputy Head, SME Business Relationship

Planworth Global Factoring Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

A dynamic financial services company based in Kuala Lumpur is seeking a Deputy Head of SME Business Relationship to support the Head of Business Relations. The role involves providing leadership and operational oversight to achieve growth objectives, mentoring team members, and managing client relationships. Candidates should possess a Bachelor's degree and at least 8 years of experience in business relations. Benefits include a competitive salary, performance bonuses, and excellent personal development opportunities.

Benefits

Competitive basic salary

Attractive annual performance bonus

Insurance coverage for staff

Medical claims and health benefits

Ergonomic office amenities

Personal development opportunities

Qualifications

• 8–12 years of experience in business relations, corporate banking, or client management.
• Experience in managing teams and large-scale business development.
• Strong determination to achieve goals and ability to work independently.

Responsibilities

• Manage the Business Relationship Department aligned with company goals.
• Mentor team members to enhance departmental capabilities.
• Develop strategies to enter new markets or segments.
• Work with teams to structure financing solutions addressing client needs.

Skills

Leadership skills

Client relationship management

Negotiation skills

Analytical thinking

Commercial awareness

Education

Bachelor’s degree in Business Administration, Finance, Economics, or related field

Job description

Deputy Head of SME Business Relationship

The Deputy Head of SME Business Relationship plays a pivotal role in supporting the Head of Business Relations to achieve the company’s growth objectives. Acting as one of the second‑in‑command, this role provides leadership, strategic direction, and operational oversight to ensure effective business development, strong client relationships, and alignment with the company’s long‑term vision.

Responsibilities

• Assist the Head in managing the Business Relationship Department, ensuring team alignment with company goals.
• Mentor, coach, and develop team members to increase departmental capabilities.
• Develop strategies and recruit Relationship Managers to enter new markets or industry segments.
• Work with sales, operations, and credit teams to structure financing solutions and credit risk framework that address client needs.
• Contribute to the development of annual business plans, budgets, and performance targets.
• Ensure all business development activities comply with company policies and regulatory requirements.
• Assess risks in potential business deals and escalate concerns to the Head and senior management.
• Prepare reports and recommendations for management review.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or related field.
• At least 8–12 years of experience in business relations, corporate banking, project financing, or client management.
• Experience in managing teams and overseeing large‑scale business development initiatives.
• Strong track record in building and sustaining long‑term client relationships.
• Excellent leadership, communication, and negotiation skills.
• Analytical thinker with commercial awareness and risk management capabilities.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard‑working and diligent in carrying out responsibilities.
• A goal‑getter to achieve objectives and meet targets.
• Hungry to succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.

Benefits and Perks

• Competitive basic salary.
• Attractive annual performance bonus.
• Insurance coverage for staff – Group Hospitalization, Group Term Life, and Group Personal Accident.
• Other staff benefits such as medical claims, optical, dental, annual health screening, company trips, teambuilding activities, wedding gifts, child birth gifts, and many more.
• Large, modern, luxury, advanced, and trendy office layout for optimum safety, comfort, and performance, including a prayer room, pantry service with coffee and tea vending machine, training room, and secure basement parking.
• Ergonomic adjustable chairs and tables to support and promote good health and body posture.
• Excellent personal development opportunities such as leadership, negotiation, communication, time‑management, organizational skills, mentoring programmes, etc. as part of career development.
• Opportunities to diversify into other roles within the company.

Ideal Location

• Close to Putra LRT – Ampang Park Station (5 mins walk).
• Adjacent to MRT – Ampang Park Station (5 mins walk).
• Working day: 5‑days work.
• Surrounded by shopping centres – short walking distance to KLCC, Avenue K, Intermark, etc.
• Located on the ground floor of a 33‑storey building with more than 10,000ft of workspace.

Are you ready to apply your talent and elevate your working skills and experience? Click the ‘Apply Now’ and you are one step ahead to an outstanding career!

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