Department Manager (Hatten Square)

H&M; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Malaysia is seeking a Department Manager to lead and develop a high-performing team. The role includes ensuring excellent customer experiences, analyzing sales performance, and managing team operations. Candidates should have retail management experience, strong leadership skills, and a keen interest in fashion trends. H&M Group promotes an inclusive culture and offers attractive benefits for career development.

Benefits

Attractive benefits

Extensive development opportunities

Qualifications

• Experience in retail management and operations required.
• Passion for coaching and developing teams.
• Track record in sales planning and analysis.

Responsibilities

• Lead team to deliver outstanding customer experiences.
• Analyze sales performance and identify opportunities.
• Recruit and develop team members.

Skills

Retail management experience

Strong leadership skills

Sales planning expertise

Analytical mindset

Effective communication

Job description

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team, fostering an inclusive culture that promotes a sense of belonging, where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while achieving sales targets.
• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, and implement actions to increase sales and profits.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with:

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow‑up, using customer‑centric tools and reporting.

And people who are:

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Thriving in collaborative, dynamic environments, with a solution‑focused mindset.
• Motivated to create great customer experiences while promoting and selling our products.
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
• Effective communicators, creative, and curious.
• Flexible, analytical, and achievement‑oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.