Debt Collector/ Collections Officer

Cartrack; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart mobility SaaS company in Kuala Lumpur is seeking a Collections Officer to join their team. The ideal candidate will have a Bachelor's degree in relevant fields and at least 2 years of outbound calling collections experience. Key responsibilities include negotiating payment schedules and escalating customer disputes, along with updating reports and issuing payment reminders. Strong English and Mandarin communication skills are essential, and the role offers a dynamic startup-styled environment with performance bonuses.

Benefits

Performance bonus

Near LRT

Startup-styled environment

Qualifications

• 2+ years' experience in an outbound calling collections role or related function.
• Comfortable speaking with B2B executives.
• Demonstrates emotional intelligence and assertiveness.

Responsibilities

• Call and pursue collections and negotiate payment schedules.
• Escalate customer disputes or enquiries to relevant departments.
• Daily update of ageing report and issue monthly payment reminders.

Skills

Outbound calling collections

Strong English and Mandarin communication

Advanced proficiency in Microsoft Excel

Analytical skills

Problem-solving attitude

Communication and interpersonal skills

Education

Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countriesand we are looking for a Collection Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideasthat drive innovation and efficiency.

Job summary

Think you can chase down payments and get results? Prove it. Join us as a Collections Officer and show everyone how debt recovery is really done!

Key selling points

• Near LRT
• Performance bonus
• Startup-styled environment

Responsibilities

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of ageing report Issuance of monthly letter of payment reminder and Statement of Account
• Process relevant debt recovery actions for further actions Other ad-hoc duties as assigned by Supervisor/Manager

Requirements

• Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
• 2+ years' experience in an outbound calling collections role or related function.
• Strong English and Mandarin communication is a MUST to speak with mandarin customers. Comfortable speaking with B2B executives.
• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
• Excellent analytical skills with the ability to create and present detailed reports.
• Strong problem-solving attitude and adaptability.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as a team player.
• Demonstrates emotional intelligence and assertiveness.

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