Deal Ops Lead: Escalations & Prioritization

Infosys; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

A leading technology firm in Petaling Jaya is seeking an Operations Manager for Customer Service. The ideal candidate will have 6-7 years of BPO experience and 3 years in team management. Responsibilities include managing escalations, supporting deal prioritization, and leading cadence meetings. A Bachelor's degree and strong communication skills are essential. Competitive compensation and a dynamic work environment offered.

Qualifications

• 6-7 years in a BPO environment with 3 years in management.
• Good problem-solving skills.
• Understand client needs and provide solutions.
• Experience in Lead to Cash is a plus.

Responsibilities

• Participate in cadence meetings on deal prioritizations.
• Resolve challenges before management escalations.
• Support regional POD teams on urgent cases.
• Manage exceptions to process non-standard deals.
• Review prioritization requests and provide updates.

Skills

Exceptional communication skills

Proven ability to manage escalations

Excellent customer service skills

Good analytical skills

Excellent time management skills

Education

Bachelor's degree

Job description

A leading technology firm in Petaling Jaya is seeking an Operations Manager for Customer Service. The ideal candidate will have 6-7 years of BPO experience and 3 years in team management. Responsibilities include managing escalations, supporting deal prioritization, and leading cadence meetings. A Bachelor's degree and strong communication skills are essential. Competitive compensation and a dynamic work environment offered.