Data Centre Operator

Extreme Broadband Sdn. Bhd.; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

An internet service provider in Malaysia is seeking a Data Center Operator. The role includes installing and configuring systems, troubleshooting issues, and maintaining customer relationships. A Bachelor’s degree in computer science or related field is required, along with knowledge of Microsoft, UNIX, Linux, and Cisco technologies. This position provides a great opportunity to work in a dynamic environment focused on high-performance network solutions.

Qualifications

• Bachelor’s degree in computer science, computer networking/hardware, or related disciplines.
• In-depth knowledge of Microsoft, UNIX, Linux, or Cisco technologies required.
• Proficient in designing, operating, and maintaining computer network systems.

Responsibilities

• Install and configure computer hardware and software systems.
• Monitor computer systems and networks to ensure efficiency.
• Communicate with clients to assist in system setup or issue resolution.
• Troubleshoot network and system problems.
• Create and manage user accounts and profiles.

Skills

Microsoft applications

UNIX

Linux

Cisco technologies

IT network systems

Education

Bachelor’s degree in computer science or related disciplines

Job description

Who we are

Extreme Broadband is an Internet Service Provider licensed by the Malaysian Communication and Multimedia Commission.

What We Do

We deliver reliable, high-performance network solutions to enterprises, financial services institutions, as well as educational institutions throughout Malaysia. Incorporated in 2005, we specialise in the provision of next-generation connectivity services catering to corporations and enterprises who are shifting towards business digitalisation.

Purpose Of The Roles

Operator in a Data Center involves various functions; the job description example shown below gives the major tasks, duties, and responsibilities usually assigned to the position in most firms:

Main Accountabilities

• Install and configure computer hardware and software systems
• Monitor computer systems and networks to ensure they function efficiently
• Communicate with clients over the phone or face-to-face to assist them in setting up systems or resolving issues
• Troubleshoot network and system problems to provide solutions to hardware/software defect
• Follow instructions contained in the equipment manual when setting up a system or conducting repairs
• Create and set up new user accounts/profiles, as well as address issues with passwords
• Establish and maintain a positive trust relationship with customers and with data specialists such as programmers
• Perform tests to verify the functionality and usability of new technology
• Present to company management reports of IT/systems support services
• Offer recommendations on customer learning requirements during the development of client training programs
• Conduct research to identify ways of improving current system performance
• Produce shift status reports communicating shift operations and issues to superiors
• Maintain inventory of data centre supplies such as printers, scanners, and copiers
• Implement procedures, policies, and standards to ensure work operations are effective
• Participate in educational programs and workshops to improve on existing job knowledge/skills

Requirements & Skills

• To become a data centre operator, you require a Bachelor’s degree in computer science, computer networking/hardware, or in other related disciplines.
• Preferable in-depth knowledge of applications by Microsoft, UNIX, Linux or Cisco technologies
• Data Center operators are able to work with IT support and other data centre personnel to ensure uptime maximisation
• Able to produce concise reports on data centre operations, training will be provided
• IT Skill: They are proficient in designing, operating, and maintaining computer network systems.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED ACCORDINGLY