Data Center Technician

Google Inc.; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an Operations Technician to install and maintain critical hardware infrastructure. Responsibilities include troubleshooting and mentoring other team members while ensuring compliance and safety. Ideal candidates should have a Bachelor's degree and at least 4 years of experience in hardware diagnostics and troubleshooting, as well as the ability to work flexible hours. The role offers opportunities to work on advanced physical infrastructure and participate in project management.

Qualifications

• 4 years of experience with diagnosing and troubleshooting operating systems.
• Ability to work non-standard hours, including weekends and holidays.
• Demonstrated teamwork and project management skills.

Responsibilities

• Manage construction activities to support service vendors and ensure compliance.
• Analyze data to create scripts and tools for data center tracking.
• Mentor teams on new data center infrastructure deployments.
• Troubleshoot and diagnose equipment issues in the data center.
• Perform preventative maintenance on infrastructure.

Skills

Diagnosing operating systems

Troubleshooting hardware

Networking protocols

Component-level repairs on IT equipment

Physical lifting and movement

Education

Bachelor's degree or equivalent practical experience

Job description

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

Responsibilities

• Coordinate across teams to manage construction activities at facilities to support service vendors, and ensure safety, security, and compliance. Help identify needs and coordinate the allocation of resources for space expansion and modification design.
• Compile and analyze data to create and configure scripts and tools for data center-related tracking and reporting, in line with project objectives, with some guidance.
• Provide mentorship to deploy and operate new data center infrastructure across teams.
• Report issues and follow data center procedures to troubleshoot and diagnose issues with equipment or infrastructure as they arise, and identify the resources needed to resolve issues.
• Own the repair, fix, and performance of preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with limited precedent.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware.
• Experience with networking protocols.
• Experience with performing component-level repairs on IT equipment.
• Ability to lift/move 50 lb (23 kg) of equipment as required and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Ability to work non-standard hours, including weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications

• 6 years of experience in maintenance and monitoring of server systems.
• Experience working within a data center or network operation center environment.
• Experience collaborating and partnering with teams.
• Experience in team and project management and leadership.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We\'re proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.