Customer Support (Technical) - Full Time

Cartrack; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A smart mobility SaaS company based in Kuala Lumpur is seeking a Customer Support (Technical) professional. The role requires delivering excellent customer service and efficiently addressing customer needs. Candidates must be fluent in Bahasa Malaysia and English, with relevant experience in customer service and a vibrant character. The position involves ensuring proper documentation and providing seamless support strategies. Join the team to contribute to innovative solutions while working in a collaborative environment.

Qualifications

• Relevant working experience in customer services is essential.
• Ability to adapt to rotating shifts is required.
• Fluency in both Bahasa Malaysia and English is mandatory.
• Good phone etiquette and multitasking skills are a must.
• A vibrant character with a positive attitude is preferred.

Responsibilities

• Listen and address customers' needs efficiently.
• Coordinate with departments to ensure exceptional service.
• Document and safeguard customer database properly.
• Provide seamless customer support strategies.

Skills

Customer service experience

Fluent in Bahasa Malaysia

Fluent in English

Good phone etiquette

Multitasking abilities

Positive attitude

Job description

Customer Support (Technical) - Full Time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Support (Technical) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

• Deliver excellent customer service by efficiently listening and addressing the customers' needs
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
• Ensure proper documentation and safeguarding of customer database
• Develop strategies and provide seamless customer support

Job Requirements

• Have relevant working experience in customer services
• Able to work on shift (morning and night shift)
• Fluent in Bahasa Malaysia and English, both written and verbal.
• Good phone etiquette and able to multitask.
• Vibrant Character with a positive attitude